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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $10.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid training
Other
Job Description
Cherokee Country Club, established in 1907, stands as one of Tennessee's premier recreational and social clubs, deeply embedded in the Knoxville community. Known for its rich history and cherished traditions, the club fosters an exceptional family-oriented environment. It offers a wide range of high-quality, year-round social and recreational activities designed to create a welcoming and warm community atmosphere for its member families. The club is committed to hospitality excellence and continues to evolve to meet the dynamic needs and desires of its members, blending tradition with modern family club experiences.
This position is a part-time role ideal for individua... Show More
This position is a part-time role ideal for individua... Show More
Job Requirements
- High school education or equivalent
- previous customer service experience required, preferably in an upscale environment
- able to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach
- able to perform continuous repetitive motions
- able to work in hot, humid and noisy environment
- able to read, write, and communicate effectively in English
Job Qualifications
- High school education or equivalent
- previous customer service experience required, preferably in an upscale environment
- proficient in club policies, operational hours, and further resources
- good organizational, communication, and follow-through skills
- knowledge of all products, menus, specials, and special request capabilities
- knowledgeable of and able to effectively train new staff on the POS and reservation system
Job Duties
- Greets members and guests in an upbeat and professional manner
- anticipates member questions by pro-actively asking questions of department heads
- communicates all important information to service and culinary teams
- prepares reservation cards for tables and ensures that changes are promptly communicated
- analyzes daily reservations and looks for potentially problematic times or bookings and reports these to the F&B leadership team
- makes buffet labels, name cards, sign-in sheets and other collateral for events
- develops proficiency in club policies and standards, helping train peers to expectations
- resolves member and guest complaints, documenting both positive and negative feedback
- assures that all safety, accident and emergency policies and procedures are consistently followed
- assures that pre-opening and closing cleaning tasks are completed as required
- performs cleaning and organization tasks to maintain facilities in first class condition
- assists with table clearing and re-setting as needed
- suggests when additional office supplies and small equipment are needed
- coordinates any special requests including dietary needs and allergens with the culinary team
- completes other appropriate assignments made by club leadership
- be available nights, weekends, and holidays as required by the club
- addresses all members in a professional manner and by name if possible
- answers telephone calls promptly and courteously and directs all calls to the appropriate areas
- takes reservations and inputs information
- guides members to appreciate areas of the club and to designated tables in the dining area
- provides members with accurate information about club events and directs any further questions to the appropriate individual or department
- communicates any wait time or reserves for a reservation with the member or guest
- takes ownership of member issues and follows problems through to resolution
- engages in making sincere, friendly, and personal interactions with membership
- performs clerical duties such as filing, folding papers, copying, etc
- keeps work areas clean, organized, and stocked with all essentials all throughout the shift
- follows the service mission statement to the fullest
- other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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