Greeter/Host/Hostess

Knoxville, TN, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Exact $10.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Paid training

Other

Job Description

Cherokee Country Club, established in 1907, stands as one of Tennessee's premier recreational and social clubs, deeply embedded in the Knoxville community. Known for its rich history and cherished traditions, the club fosters an exceptional family-oriented environment. It offers a wide range of high-quality, year-round social and recreational activities designed to create a welcoming and warm community atmosphere for its member families. The club is committed to hospitality excellence and continues to evolve to meet the dynamic needs and desires of its members, blending tradition with modern family club experiences.

This position is a part-time role ideal for individuals who thrive in a fast-paced, hospitality-driven environment. The role involves serving as the first point of contact for members and guests, providing exceptional customer service and representing the club's commitment to a superior member experience. Starting pay for this position is $10.00 per hour, with additional opportunities to earn tips. The schedule is flexible, requiring availability Monday through Friday, including weekends, holidays, and day shifts. The club prioritizes a professional and courteous service environment, encouraging team members to engage warmly and personally with members while efficiently managing reservations and communications.

In this role, you will develop proficient knowledge of the club’s policies, menus, specials, and event requirements. You will be expected to facilitate smooth daily operations by coordinating with service and culinary teams, managing reservations, and addressing any member concerns promptly and effectively. Responsibilities include greeting members and guests, anticipating questions, preparing reservation materials, and ensuring compliance with safety and cleanliness standards. This role also supports training new staff in point-of-sale (POS) and reservation systems and participates actively in maintaining a first-class club environment.

Working at Cherokee Country Club offers a unique opportunity to be part of a historic institution where your contribution directly enhances the quality of member experiences. You will grow your skills in customer service and hospitality within an upscale setting, receiving paid training and working as part of a dedicated team. The work environment requires physical stamina due to standing, walking, and physical motion demands in varied conditions. A professional demeanor, excellent communication skills, and a commitment to upholding the club's standards are critical for success and advancement in this role.

Job Requirements

High school education or equivalent
previous customer service experience required, preferably in an upscale environment
able to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach
able to perform continuous repetitive motions
able to work in hot, humid and noisy environment
able to read, write, and communicate effectively in English

Job Qualifications

High school education or equivalent
previous customer service experience required, preferably in an upscale environment
proficient in club policies, operational hours, and further resources
good organizational, communication, and follow-through skills
knowledge of all products, menus, specials, and special request capabilities
knowledgeable of and able to effectively train new staff on the POS and reservation system

Job Duties

Greets members and guests in an upbeat and professional manner
anticipates member questions by pro-actively asking questions of department heads
communicates all important information to service and culinary teams
prepares reservation cards for tables and ensures that changes are promptly communicated
analyzes daily reservations and looks for potentially problematic times or bookings and reports these to the F&B leadership team
makes buffet labels, name cards, sign-in sheets and other collateral for events
develops proficiency in club policies and standards, helping train peers to expectations
resolves member and guest complaints, documenting both positive and negative feedback
assures that all safety, accident and emergency policies and procedures are consistently followed
assures that pre-opening and closing cleaning tasks are completed as required
performs cleaning and organization tasks to maintain facilities in first class condition
assists with table clearing and re-setting as needed
suggests when additional office supplies and small equipment are needed
coordinates any special requests including dietary needs and allergens with the culinary team
completes other appropriate assignments made by club leadership
be available nights, weekends, and holidays as required by the club
addresses all members in a professional manner and by name if possible
answers telephone calls promptly and courteously and directs all calls to the appropriate areas
takes reservations and inputs information
guides members to appreciate areas of the club and to designated tables in the dining area
provides members with accurate information about club events and directs any further questions to the appropriate individual or department
communicates any wait time or reserves for a reservation with the member or guest
takes ownership of member issues and follows problems through to resolution
engages in making sincere, friendly, and personal interactions with membership
performs clerical duties such as filing, folding papers, copying, etc
keeps work areas clean, organized, and stocked with all essentials all throughout the shift
follows the service mission statement to the fullest
other duties as assigned