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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $10.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid training
Tips
Job Description
Founded in 1907, Cherokee Country Club is one of Tennessee's premier recreational and social clubs and a valued asset to the Knoxville community. This historic club is dedicated to providing an outstanding family club experience, where warm hospitality and a broad selection of high-quality, year-round social and recreational activities create a vibrant culture of community among its member families. Cherokee Country Club honors its rich history and cherished traditions while continuously evolving to meet the ever-changing desires and expectations of its members. With a diverse offering that includes multiple dining options, sports facilities, and social events, the club serves as... Show More
Job Requirements
- High school education or equivalent
- previous customer service experience required
- ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach
- capable of continuous repetitive motions
- able to work in hot, humid and noisy environment
- must be able to read, write and communicate effectively in English
Job Qualifications
- High school education or equivalent
- previous customer service experience required, preferably in an upscale environment
- proficient in club policies, operational hours, and further resources
- good organizational, communication, and follow-through skills
- knowledge of all products, menus, specials, and special request capabilities
- knowledgeable of and able to effectively train new staff on the POS and reservation system
- able to read, write, and communicate effectively in English
Job Duties
- Greets members and guests in an upbeat and professional manner
- anticipates member questions by pro-actively asking questions of department heads
- communicates all important information to service and culinary teams
- prepares reservation cards for tables and ensures that changes are promptly communicated
- analyzes daily reservations and looks for potentially problematic times or bookings and reports these to the F&B leadership team
- makes buffet labels, name cards, sign-in sheets and other collateral for events
- develops proficiency in club policies and standards, helping train peers to expectations
- resolves member and guest complaints, documenting both positive and negative feedback
- assures that all safety, accident and emergency policies/procedures are consistently followed
- assures that pre-opening and closing cleaning tasks are completed as required
- performs cleaning and organization tasks to maintain facilities in first class condition
- assists with table clearing and re-setting as needed
- suggests when additional office supplies and small equipment are needed
- coordinates any special requests including dietary needs and allergens with the culinary team
- completes other appropriate assignments made by club leadership
- be available nights, weekends, and holidays as required by the club
- addresses all members in a professional manner and by name if possible
- answers telephone calls promptly and courteously and directs all calls to the appropriate areas
- takes reservations and inputs information
- guides members to appreciate areas of the club and to designated tables in the dining area
- provides members with accurate information about club events and directs any further questions to the appropriate individual or department
- communicates any wait time or reserves for a reservation with the member or guest
- takes ownership of member issues and follows problems through to resolution
- engages in making sincere, friendly, and personal interactions with membership
- performs clerical duties such as filing, folding papers, copying, etc.
- keeps work areas clean, organized, and stocked with all essentials all throughout the shift
- follows the service mission statement to the fullest
- other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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