Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $10.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid training
Tips
Job Description
Founded in 1907, Cherokee Country Club is one of Tennessee's premier recreational and social clubs and a valued asset to the Knoxville community. This historic club is dedicated to providing an outstanding family club experience, where warm hospitality and a broad selection of high-quality, year-round social and recreational activities create a vibrant culture of community among its member families. Cherokee Country Club honors its rich history and cherished traditions while continuously evolving to meet the ever-changing desires and expectations of its members. With a diverse offering that includes multiple dining options, sports facilities, and social events, the club serves as a hub for members seeking both relaxation and active engagement within an upscale and welcoming environment. The staff at Cherokee Country Club prides itself on delivering top-notch service and fostering an environment that feels like a second home to its members, making it a sought-after destination for both social and recreational pursuits.
The club is currently looking to hire a part-time Customer Service Associate to join its dedicated team. This role is crucial in ensuring that members and guests receive a warm, professional welcome and that their experience at the club is seamless and enjoyable. The position offers a starting pay of $10.00 per hour, with the opportunity to earn tips. The role requires availability during weekdays, weekends, holidays, and day shifts with some additional flexible scheduling as needed.
As a Customer Service Associate, you will be the first point of contact for members and guests, embodying the club's commitment to exceptional hospitality. You will greet members and guests in an upbeat manner, anticipate their needs by communicating proactively with department heads, and ensure that all relevant information is passed efficiently to the culinary and service teams. This position demands excellent organizational skills, professional communication, and a thorough knowledge of the club's policies, menus, specials, and the ability to handle special requests including dietary needs and allergens.
The role also involves administrative duties such as managing reservations, preparing event materials, and maintaining the cleanliness and organization of work areas. You will take ownership of member issues, handling complaints with a calm and professional demeanor while documenting all feedback to help improve the club experience. Training colleagues on the use of the Point of Sale (POS) and reservation systems is also a key responsibility, ensuring smooth operations within the club.
The ideal candidate for this part-time position will have previous customer service experience, preferably in an upscale setting, and the ability to interact warmly and professionally with a diverse membership base. Physical stamina is essential as the role requires standing for extended periods and performing tasks that involve walking, climbing stairs, and other physical motions. Being able to read, write, and communicate effectively in English is necessary to fulfill the job responsibilities.
Cherokee Country Club offers paid training to help new hires acclimate successfully and provides other beneficial workplace advantages. This role is perfect for individuals passionate about hospitality, eager to work in a prestigious club environment, and committed to upholding the highest standards of service. Joining Cherokee Country Club means being part of a welcoming community, contributing to members' cherished leisure experiences, and growing professionally in a dynamic and supportive workplace.
The club is currently looking to hire a part-time Customer Service Associate to join its dedicated team. This role is crucial in ensuring that members and guests receive a warm, professional welcome and that their experience at the club is seamless and enjoyable. The position offers a starting pay of $10.00 per hour, with the opportunity to earn tips. The role requires availability during weekdays, weekends, holidays, and day shifts with some additional flexible scheduling as needed.
As a Customer Service Associate, you will be the first point of contact for members and guests, embodying the club's commitment to exceptional hospitality. You will greet members and guests in an upbeat manner, anticipate their needs by communicating proactively with department heads, and ensure that all relevant information is passed efficiently to the culinary and service teams. This position demands excellent organizational skills, professional communication, and a thorough knowledge of the club's policies, menus, specials, and the ability to handle special requests including dietary needs and allergens.
The role also involves administrative duties such as managing reservations, preparing event materials, and maintaining the cleanliness and organization of work areas. You will take ownership of member issues, handling complaints with a calm and professional demeanor while documenting all feedback to help improve the club experience. Training colleagues on the use of the Point of Sale (POS) and reservation systems is also a key responsibility, ensuring smooth operations within the club.
The ideal candidate for this part-time position will have previous customer service experience, preferably in an upscale setting, and the ability to interact warmly and professionally with a diverse membership base. Physical stamina is essential as the role requires standing for extended periods and performing tasks that involve walking, climbing stairs, and other physical motions. Being able to read, write, and communicate effectively in English is necessary to fulfill the job responsibilities.
Cherokee Country Club offers paid training to help new hires acclimate successfully and provides other beneficial workplace advantages. This role is perfect for individuals passionate about hospitality, eager to work in a prestigious club environment, and committed to upholding the highest standards of service. Joining Cherokee Country Club means being part of a welcoming community, contributing to members' cherished leisure experiences, and growing professionally in a dynamic and supportive workplace.
Job Requirements
- High school education or equivalent
- previous customer service experience required
- ability to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach
- capable of continuous repetitive motions
- able to work in hot, humid and noisy environment
- must be able to read, write and communicate effectively in English
Job Qualifications
- High school education or equivalent
- previous customer service experience required, preferably in an upscale environment
- proficient in club policies, operational hours, and further resources
- good organizational, communication, and follow-through skills
- knowledge of all products, menus, specials, and special request capabilities
- knowledgeable of and able to effectively train new staff on the POS and reservation system
- able to read, write, and communicate effectively in English
Job Duties
- Greets members and guests in an upbeat and professional manner
- anticipates member questions by pro-actively asking questions of department heads
- communicates all important information to service and culinary teams
- prepares reservation cards for tables and ensures that changes are promptly communicated
- analyzes daily reservations and looks for potentially problematic times or bookings and reports these to the F&B leadership team
- makes buffet labels, name cards, sign-in sheets and other collateral for events
- develops proficiency in club policies and standards, helping train peers to expectations
- resolves member and guest complaints, documenting both positive and negative feedback
- assures that all safety, accident and emergency policies/procedures are consistently followed
- assures that pre-opening and closing cleaning tasks are completed as required
- performs cleaning and organization tasks to maintain facilities in first class condition
- assists with table clearing and re-setting as needed
- suggests when additional office supplies and small equipment are needed
- coordinates any special requests including dietary needs and allergens with the culinary team
- completes other appropriate assignments made by club leadership
- be available nights, weekends, and holidays as required by the club
- addresses all members in a professional manner and by name if possible
- answers telephone calls promptly and courteously and directs all calls to the appropriate areas
- takes reservations and inputs information
- guides members to appreciate areas of the club and to designated tables in the dining area
- provides members with accurate information about club events and directs any further questions to the appropriate individual or department
- communicates any wait time or reserves for a reservation with the member or guest
- takes ownership of member issues and follows problems through to resolution
- engages in making sincere, friendly, and personal interactions with membership
- performs clerical duties such as filing, folding papers, copying, etc.
- keeps work areas clean, organized, and stocked with all essentials all throughout the shift
- follows the service mission statement to the fullest
- other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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