Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Hourly
Exact $21.00
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Work Schedule

Standard Hours
Flexible
Weekend Shifts
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Benefits

Medical Coverage
dental coverage
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

Hyatt Regency Boston Cambridge is a prestigious hotel located in the vibrant and innovative city of Cambridge, Massachusetts. Situated in the heart of Kendall Square, this modern hotel is renowned for its state-of-the-art facilities, contemporary design, and exceptional service standards. As part of the Hyatt Regency brand, the hotel caters to a diverse clientele, ranging from international business travelers to leisure guests seeking a memorable experience in one of the most dynamic neighborhoods in Boston. The hotel’s commitment to providing superior hospitality services creates a welcoming environment not only for its guests but also for its employees, encouraging a culture of teamwork, creativity, and professional growth.

The role available is for a Greeter/Cashier who will be the welcoming face of the hotel, playing a vital part in creating a positive first impression. This position involves greeting guests warmly, efficiently handling inquiries, and managing cashiering duties with accuracy and adherence to company policies. The Greeter/Cashier acts as an ambassador of Hyatt Regency Boston Cambridge, facilitating smooth check-in and check-out processes and ensuring guests feel valued from the moment they enter the hotel. The work environment is fast-paced, requiring high energy, attention to detail, and excellent multitasking abilities. This seasonal role, running from May through August, offers a competitive hourly wage of $21.00 and opportunities to develop customer service skills in a world-class hospitality setting.

As an employee, you will collaborate closely with other hotel departments to deliver seamless guest experiences and contribute to the hotel’s brand standards. Additionally, you will offer helpful suggestions and recommendations for local attractions, dining, and activities, enhancing guests’ overall stay. The Hyatt Regency Boston Cambridge team values inclusivity and diversity, providing an enriching work atmosphere that supports career advancement. The company also benefits from the backing of Davidson Hospitality Group, an award-winning hospitality management firm that oversees hotels and restaurants across the United States, enabling access to rich employee benefits and professional development resources. If you are passionate about hospitality, eager to provide exceptional service, and thrive in a lively hotel environment, this opportunity is ideal for starting or advancing your career in the industry.

Job Requirements

  • High school diploma or equivalent
  • Experience with cash handling and point-of-sale systems
  • Excellent customer service skills
  • Strong communication skills
  • Read, write and speak English fluently
  • High energy and enthusiasm
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail
  • Ability to work flexible schedules, including weekends and holidays
  • Role is for May - August

Job Qualifications

  • Excellent customer service skills
  • Strong communication skills
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail
  • Experience with cash handling and point-of-sale systems
  • High school diploma or equivalent
  • Read, write and speak English fluently
  • High energy and enthusiasm
  • Ability to work flexible schedules, including weekends and holidays

Job Duties

  • Welcome guests with a warm and friendly demeanor, creating a positive and inviting atmosphere
  • Provide exceptional customer service, answering inquiries, and assisting guests with their needs
  • Efficiently handle cash transactions, ensuring accuracy and compliance with company procedures
  • Maintain a clean and organized work area, including the cashier station and lobby
  • Collaborate with other departments to ensure seamless guest experiences
  • Offer suggestions and recommendations for nearby attractions, dining options, and activities
  • Demonstrate a proactive approach in resolving guest issues or concerns
  • Uphold the hotel/resort's brand standards and contribute to a positive team culture

Job Criteria

Experience

Entry Level (1-2 years)


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