Job Overview

briefcase

Employment Type

Hourly
moneybag

Compensation

Hourly
Range $12.50 - $13.50
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
employee discount
flexible schedule

Job Description

RWB Thrift is a well-established thrift retail store that specializes in offering a wide variety of second-hand goods and unique items to customers who are looking for quality, affordable products. Known for its commitment to sustainability and community support, RWB Thrift promotes the reuse and recycling of goods, contributing to environmental conservation and providing value to its community. The store thrives on creating an inviting, friendly atmosphere where customers feel welcomed and appreciated, fostering a positive shopping experience every time they visit. With a dynamic and busy environment driven by a bustling sales floor and a wide array of customer interactions, RWB Thrift stands out as a retailer dedicated to combining excellent service with loss prevention practices to maintain a secure shopping environment.

The Greeter role at RWB Thrift is a crucial front-line position designed to enhance customer service and security simultaneously. This hourly role, offering a pay range from 12.50 to 13.50 USD per hour, focuses on welcoming customers warmly as they enter the store and ensuring they have a positive shopping experience. The greeter is responsible for monitoring the sales floor to identify potential loss prevention issues and enforcing store policies, such as asking customers to leave large bags or backpacks at the counter. This position demands excellent interpersonal and communication skills, attention to detail, vigilance, and the ability to remain calm under pressure. The greeter acts as the first point of contact, setting the tone for the customer's entire visit while also partnering with the store team to promote safety and prevent theft. Additionally, the role requires physical endurance to stand for extended periods and an ability to navigate a fast-paced and often noisy work environment. Being adaptable, dependable, and professional are important attributes for success in this role. RWB Thrift embraces diversity and inclusion and encourages candidates who value a respectful, welcoming workplace to apply. The greeter position offers an opportunity for individuals passionate about customer service, security, and teamwork to contribute meaningfully to a community-focused retail establishment while gaining valuable retail experience and growth prospects.

Job Requirements

  • High school diploma or GED preferred
  • Previous experience in customer service or retail environment preferred
  • Strong interpersonal and communication skills
  • Awareness of loss prevention best practices
  • Ability to remain vigilant and attentive in a fast-paced retail environment
  • Basic knowledge of store policies and procedures
  • Ability to stand for long periods and move throughout the store as necessary
  • Ability to remain calm and effective in stressful situations
  • Physical capability to lift and carry up to 25 lbs occasionally
  • Commitment to dependability and punctuality
  • Strong sense of integrity and ethical behavior
  • Ability to maintain composure under pressure
  • Customer-focused mindset
  • Openness to learning and humility
  • Adaptability and flexibility
  • Keen attention to detail
  • Team-oriented with excellent informal communication skills
  • Professional demeanor and conduct

Job Qualifications

  • High school diploma or GED preferred
  • Strong interpersonal and communication skills with the ability to create a welcoming atmosphere
  • Previous experience in customer service or a retail environment is preferred
  • Awareness of loss prevention best practices
  • Ability to remain vigilant and maintain attention to detail in a fast-paced environment
  • Basic understanding of store policies and procedures
  • Ability to stand for extended periods and move around the store as needed
  • Ability to handle stressful situations calmly and effectively

Job Duties

  • Greet and welcome customers as they enter the store, providing a friendly and positive first impression
  • Maintain awareness of activities on the sales floor to identify and address potential loss prevention issues
  • Ensure customers follow store policies by asking them to leave large bags or backpacks at the counter
  • Provide assistance to customers by answering questions and directing them to desired areas of the store
  • Collaborate with store staff to address any loss prevention concerns and report incidents to the management team
  • Maintain a presence at the store entrance to deter theft and promote a secure shopping environment
  • Demonstrate excellent people skills and provide exceptional customer service to enhance the shopping experience
  • Stay informed about and implement best practices for loss prevention
  • Adhere to safety procedures and guidelines to ensure a safe environment for customers and staff
  • Fulfill other duties as assigned by the leadership team

Job Criteria

Experience

Entry Level (1-2 years)


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