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Graduate Admissions Support Coordinator (Administrative Support Coordinator I), Graduate Studies
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.50 - $25.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
CalPERS retirement
sick leave
Vacation leave
Paid holidays
Job Description
California State University, San Bernardino (CSUSB) is a prominent public university located on the San Bernardino campus in California. As part of the California State University (CSU) system, CSUSB is committed to providing high-quality education and fostering a diverse and inclusive environment where students from all backgrounds can thrive. The university is recognized for its dedication to student success, innovative programs, and serving the educational needs of the Inland Empire region. CSUSB supports a wide variety of academic programs, including undergraduate, graduate, and professional development courses, and emphasizes comprehensive student support services to facilitate academic and career achievements.
The Gradua... Show More
The Gradua... Show More
Job Requirements
- High school diploma or equivalent
- Three years of progressively responsible experience in office clerical or secretarial work or equivalent
- Valid CA Driver's License
- Ability to work full time on-site at the San Bernardino campus
- Satisfactory completion of background check including criminal records check
- Compliance with California State University policies including mandated reporter requirements
- Authorization to work in the United States
- Ability to handle multiple priorities and work effectively in a fast-paced office environment
- Strong computer literacy with office systems and software
- Excellent communication and interpersonal skills
- Availability to work some evenings and weekends as required
- Commitment to diversity and inclusion according to university policies
Job Qualifications
- High school diploma or equivalent
- Three years of progressively responsible experience in office clerical or secretarial work or equivalent
- Experience to be fully functional in all technical aspects of work assignments
- Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures
- Thorough knowledge of English grammar, punctuation, and spelling
- Knowledge of office systems and ability to use a wide range of technology, systems, and software packages
- Ability to independently handle multiple priorities and projects
- Ability to apply a wide variety of policies and procedures independently
- Working knowledge of budget policies and procedures
- Ability to perform standard business math and track financial data
- Ability to draft and compose correspondence and standard reports
- Ability to effectively handle interpersonal contacts, including sensitive and high-level interactions
- Bachelor’s degree from an accredited four-year college or university in a related field preferred
- Experience in higher education, admissions offices, administrative/student services roles preferred
- Comprehensive understanding of the admissions process
- Proficiency with office software, databases, and CRM systems
- Ability to quickly learn new office technologies
- Attention to detail and accuracy in admissions processing
- Strong verbal and written communication skills
- Ability to communicate effectively with prospective students, faculty, staff, and other stakeholders
- Strong interpersonal skills for relationship building and teamwork
- Ability to manage simultaneous priorities and projects across multiple work units
Job Duties
- Ensure applications are complete by communicating with applicants and coordinating the intake of any missing application materials
- Download or scan official transcripts and store them in OnBase system
- Download applications from WebAdMIT to PeopleSoft system and prepare them for admission review by graduate coordinators
- Initiate transcript review workflow in WebAdMIT/CSU Apply in accordance with established processing procedures
- Examine application documents to confirm required materials are complete and organized in accordance with established admissions procedures prior to Graduate Coordinator evaluation
- Organize and document academic coursework and graduate examination materials to ensure required information is complete and prepared for Program Coordinator review
- Verify institutional accreditation status using established reference tools and document findings for review
- Prepare the Graduate Summary Work Sheet detailing all degree and demographic information pertaining to each graduate student applicant
- Monitor Web AdMIT/CSU Apply dashboard for queued student applicant changes, including but not limited to Major / Concentration updates, Corrections, Academic Plan/Program, and other changes
- Coordinate student record updates with the Registrar's Office following documented workflows
- Determine if additional information is needed from student applicants to assess eligibility
- Update PeopleSoft status in conjunction with Web Admit and OnBase
- Process admission status updates and facilitate distribution of acceptance communications in accordance with established procedures
- Communicate appeal information to program coordinators
- Follow-up with program coordinators regarding pending student status
- Respond to routine inquiries regarding general graduate admission requirements, deadlines, and application procedures
- Maintain the Grad Admissions e-mail and route inquiries to appropriate staff as needed
- Provide standard explanations of published requirements and refer complex academic or eligibility questions to Graduate Coordinators
- Place office supply orders monthly
- Initiate purchase requisitions, as needed
- Perform other classification-related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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