Graduate Admissions Support Coordinator (Administrative Support Coordinator I), Graduate Studies

California State University, San Bernardino (CSUSB) is a prominent public university located on the San Bernardino campus in California. As part of the California State University (CSU) system, CSUSB is committed to providing high-quality education and fostering a diverse and inclusive environment where students from all backgrounds can thrive. The university is recognized for its dedication to student success, innovative programs, and serving the educational needs of the Inland Empire region. CSUSB supports a wide variety of academic programs, including undergraduate, graduate, and professional development courses, and emphasizes comprehensive student support services to facilitate academic and career achievements.

The Graduate Admissions Support Coordinator (Administrative Support Coordinator I) role at CSUSB plays a crucial part in supporting the university's graduate education mission by managing the administrative aspects of the graduate admissions process. This full-time, on-site staff position is based at the San Bernardino campus, offering an employment environment that encourages professionalism and collaboration. The coordinator ensures the smooth intake, processing, and review of graduate applications, maintaining accurate student records, and providing responsive communication to prospective graduate students. The job entails a variety of duties including monitoring application completeness, coordinating with various university departments such as the Registrar's Office, and assisting with office administration tasks like supply management and purchase requisitions.

With a starting salary at Step 1 of the CSU Classification Salary Scale, equivalent to $4,047 per month and with potential increment steps up to $5,896 per month depending on experience and qualifications, this position offers a competitive compensation package. Additionally, employees enjoy comprehensive benefits that include medical, dental, and vision insurance, retirement plan membership in CalPERS, paid holidays, sick and vacation leave, and eligibility for fee waiver education programs. The working schedule is primarily Monday to Friday from 8:00 a.m. to 5:00 p.m. with some required evenings and weekends, with a modified schedule during summer.

In this role, the Graduate Admissions Support Coordinator is responsible for downloading and processing graduate applications using systems like WebAdMIT and PeopleSoft. They must confirm application completeness, scan official transcripts into the OnBase system, and coordinate the flow of admissions information for graduate coordinators’ review. Responsibilities extend to organizing academic records, verifying institutional accreditations, and preparing detailed summary worksheets for each applicant. The coordinator also manages updates to student records, admission status changes, and communicates effectively with both prospective students and program coordinators. Receptionist duties involve handling inquiries about graduate admission requirements and deadlines, managing the admissions email inbox, and forwarding complex questions as appropriate.

The position requires a highly organized individual with the ability to handle multiple priorities in a fast-paced environment, a thorough understanding of university policies and admissions procedures, and advanced communication skills to interact with a range of stakeholders. The coordinator should have expertise in various office technologies and systems and demonstrate meticulous attention to detail in managing admissions documentation and correspondence. This role is vital for maintaining the integrity and efficiency of the graduate admissions process at CSUSB, helping facilitate a positive experience for applicants and supporting the university's broader educational objectives.