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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
flexible scheduling
Job Description
The Biltmore Club is a prestigious private membership club known for its luxurious golf experiences and exceptional hospitality. Situated within the renowned Biltmore estate, this establishment offers members a unique blend of exclusivity, tradition, and top-tier amenities. The Club prides itself on providing unparalleled service, creating memorable events, and fostering a vibrant community among its members. As a cornerstone of the hospitality and private club industry, The Biltmore Club continually strives to uphold its reputation for excellence by attracting skilled professionals dedicated to delivering exceptional experiences to their discerning members.
The Golf Membership Events Lead Coordinator role at The ... Show More
The Golf Membership Events Lead Coordinator role at The ... Show More
Job Requirements
- Minimum of two years of related experience in hospitality, events, or club operations
- associate degree or equivalent combination of education and experience preferred
- ability to read and interpret business communications, professional journals, and operational procedures
- ability to write reports, correspondence, and event documentation
- ability to comfortably address questions from members, managers, and guests
- ability to calculate percentages, proportions, and basic financial figures associated with event budgeting
- ability to solve problems and manage variables in dynamic situations
- ability to interpret written, oral, diagram, or schedule instructions
- proficiency in Microsoft Office: Word, Excel, Publisher
- familiarity with social media and event marketing
- ability to work indoors for extended periods and use computer equipment effectively
- must be able to lift up to 20 pounds occasionally
- must be able to stand, walk, sit, speak, and listen regularly
- must maintain schedule flexibility to meet operational needs
- must comply with Club grooming and appearance standards
Job Qualifications
- Minimum of two years of related experience in hospitality, events, or club operations
- associate degree or equivalent combination of education and experience preferred
- ability to read and interpret business communications, professional journals, and operational procedures
- ability to write reports, correspondence, and event documentation
- ability to comfortably address questions from members, managers, and guests
- ability to calculate percentages, proportions, and basic financial figures associated with event budgeting
- ability to solve problems and manage variables in dynamic situations
- ability to interpret written, oral, diagram, or schedule instructions
- proficiency in Microsoft Office: Word, Excel, Publisher
- familiarity with social media and event marketing
- knowledge of Google Suite is a plus
- ability to work indoors for extended periods and use computer equipment effectively
Job Duties
- Proactively builds relationships with members and creates exceptional experiences through engagement
- handles service recovery for member questions and concerns
- maintains a high profile among members while upholding and enforcing Club rules and standards
- creates and manages the annual calendar of social and membership events for The Biltmore
- collaborates with the Executive Chef, Banquet Department, and Stewarding to create BEOs and execute events
- manages all Member Clubhouse food and beverage operations
- ensures front and back-of-house compliance with departmental policies, procedures, and local/state/federal regulations
- supports the Membership Department as needed
- performs additional related duties as assigned
- demonstrates ability to work under pressure and manage stressful situations with professionalism
- maintains schedule flexibility to meet operational needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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