Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
flexible scheduling
Job Description
The Biltmore Club is a prestigious private membership club known for its luxurious golf experiences and exceptional hospitality. Situated within the renowned Biltmore estate, this establishment offers members a unique blend of exclusivity, tradition, and top-tier amenities. The Club prides itself on providing unparalleled service, creating memorable events, and fostering a vibrant community among its members. As a cornerstone of the hospitality and private club industry, The Biltmore Club continually strives to uphold its reputation for excellence by attracting skilled professionals dedicated to delivering exceptional experiences to their discerning members.
The Golf Membership Events Lead Coordinator role at The Biltmore Club is a vital supervisory position responsible for ensuring smooth and successful execution of all membership events and club experiences related to golf. This role acts as a brand ambassador, elevating member satisfaction through outstanding service, engagement, and coordination. The position reports directly to the Director of Golf Operations and works closely with golf management, food and beverage, and banquet teams to deliver flawless golf member activations. The Coordinator's responsibilities encompass building and maintaining strong relationships with members, handling service recovery effectively, and upholding club standards with professionalism and respect. This role requires a proactive approach to managing the annual calendar of social and membership events, collaborating with various departments on event orders, and overseeing clubhouse food and beverage operations to guarantee exceptional quality and compliance.
This dynamic role demands excellent organizational skills, a keen eye for detail, and the ability to thrive under pressure. The successful candidate must demonstrate creativity and resourcefulness, possessing a sales, marketing, and advertising mindset to anticipate and fulfill members' needs. The Biltmore Club values teamwork, composure, trustworthiness, and strong communication skills in this position. The Golf Membership Events Lead Coordinator also plays a supportive role to the Membership Department, contributing to the overall member experience and club success. Flexibility in scheduling is essential due to the nature of the hospitality industry, including working weekends, holidays, and overtime as required.
With a minimum of two years' experience in hospitality, events, or club operations, and a preferred associate degree or equivalent combination of education and experience, this role offers the opportunity to grow and make a significant impact within a prestigious private club environment. Proficiency in Microsoft Office, social media, and event marketing, along with excellent problem-solving abilities and interpersonal skills, are key to excelling in this position. The Biltmore Club fosters a culture of excellence, aiming to attract candidates who are not only skilled but also passionate about delivering the highest standards of service and creating memorable, engaging events for its members.
The Golf Membership Events Lead Coordinator role at The Biltmore Club is a vital supervisory position responsible for ensuring smooth and successful execution of all membership events and club experiences related to golf. This role acts as a brand ambassador, elevating member satisfaction through outstanding service, engagement, and coordination. The position reports directly to the Director of Golf Operations and works closely with golf management, food and beverage, and banquet teams to deliver flawless golf member activations. The Coordinator's responsibilities encompass building and maintaining strong relationships with members, handling service recovery effectively, and upholding club standards with professionalism and respect. This role requires a proactive approach to managing the annual calendar of social and membership events, collaborating with various departments on event orders, and overseeing clubhouse food and beverage operations to guarantee exceptional quality and compliance.
This dynamic role demands excellent organizational skills, a keen eye for detail, and the ability to thrive under pressure. The successful candidate must demonstrate creativity and resourcefulness, possessing a sales, marketing, and advertising mindset to anticipate and fulfill members' needs. The Biltmore Club values teamwork, composure, trustworthiness, and strong communication skills in this position. The Golf Membership Events Lead Coordinator also plays a supportive role to the Membership Department, contributing to the overall member experience and club success. Flexibility in scheduling is essential due to the nature of the hospitality industry, including working weekends, holidays, and overtime as required.
With a minimum of two years' experience in hospitality, events, or club operations, and a preferred associate degree or equivalent combination of education and experience, this role offers the opportunity to grow and make a significant impact within a prestigious private club environment. Proficiency in Microsoft Office, social media, and event marketing, along with excellent problem-solving abilities and interpersonal skills, are key to excelling in this position. The Biltmore Club fosters a culture of excellence, aiming to attract candidates who are not only skilled but also passionate about delivering the highest standards of service and creating memorable, engaging events for its members.
Job Requirements
- Minimum of two years of related experience in hospitality, events, or club operations
- associate degree or equivalent combination of education and experience preferred
- ability to read and interpret business communications, professional journals, and operational procedures
- ability to write reports, correspondence, and event documentation
- ability to comfortably address questions from members, managers, and guests
- ability to calculate percentages, proportions, and basic financial figures associated with event budgeting
- ability to solve problems and manage variables in dynamic situations
- ability to interpret written, oral, diagram, or schedule instructions
- proficiency in Microsoft Office: Word, Excel, Publisher
- familiarity with social media and event marketing
- ability to work indoors for extended periods and use computer equipment effectively
- must be able to lift up to 20 pounds occasionally
- must be able to stand, walk, sit, speak, and listen regularly
- must maintain schedule flexibility to meet operational needs
- must comply with Club grooming and appearance standards
Job Qualifications
- Minimum of two years of related experience in hospitality, events, or club operations
- associate degree or equivalent combination of education and experience preferred
- ability to read and interpret business communications, professional journals, and operational procedures
- ability to write reports, correspondence, and event documentation
- ability to comfortably address questions from members, managers, and guests
- ability to calculate percentages, proportions, and basic financial figures associated with event budgeting
- ability to solve problems and manage variables in dynamic situations
- ability to interpret written, oral, diagram, or schedule instructions
- proficiency in Microsoft Office: Word, Excel, Publisher
- familiarity with social media and event marketing
- knowledge of Google Suite is a plus
- ability to work indoors for extended periods and use computer equipment effectively
Job Duties
- Proactively builds relationships with members and creates exceptional experiences through engagement
- handles service recovery for member questions and concerns
- maintains a high profile among members while upholding and enforcing Club rules and standards
- creates and manages the annual calendar of social and membership events for The Biltmore
- collaborates with the Executive Chef, Banquet Department, and Stewarding to create BEOs and execute events
- manages all Member Clubhouse food and beverage operations
- ensures front and back-of-house compliance with departmental policies, procedures, and local/state/federal regulations
- supports the Membership Department as needed
- performs additional related duties as assigned
- demonstrates ability to work under pressure and manage stressful situations with professionalism
- maintains schedule flexibility to meet operational needs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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