GM

Gresham, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

vacation

sick leave

Paid holidays

Life insurance

Employee Discounts

Job Description

Highway West Vacations is a well-established hospitality company that specializes in managing vacation rental properties. Known for its commitment to delivering exceptional guest experiences, Highway West Vacations operates several vacation destinations, providing a blend of comfort, quality, and memorable hospitality to its clients. The company is dedicated to fostering a positive work environment and offers competitive compensation packages to attract and retain top talent. The full-time General Manager position is based in Shelter Cove, Oregon, a beautiful and serene location that attracts travelers looking for a relaxing getaway. This role is exempt and comes with a comprehensive benefits package including fully company-paid employee health insurance, vacation and sick leave, paid holidays, and life insurance for full-time employees. Employees also receive exclusive discounts as part of the perks available for being part of the Highway West Vacations team.

The General Manager at Highway West Vacations plays a vital role as the chief leader and operational driver responsible for the overall success of their property. This comprehensive position involves overseeing all departments, setting goals, and ensuring the property operates efficiently and effectively. The GM acts as the primary manager overseeing the day-to-day functioning, maintaining high standards in service, safety, and financial management. They orchestrate departmental goals, track performance metrics, and implement strategic improvements to continuously enhance guest satisfaction and operational efficiency. The role requires a dynamic and hands-on leader who can manage diverse teams, lead through example, and cultivate an environment that supports employee development and outstanding guest services. As a manager on duty, the GM is actively involved in schedules that cover nights, weekends, and holidays to ensure consistent leadership presence onsite. Additionally, the General Manager is responsible for handling guest complaints promptly and fostering strong community engagement to promote the property’s reputation. The position demands a blend of leadership, financial oversight, human resource management, and a guest-focused approach that aligns with the company’s values and standards. This role offers ample opportunity for growth within the company and is ideal for professionals with a passion for hospitality management and delivering memorable vacation experiences.

Job Requirements

Associate's degree required
4-5 years of leadership experience in hospitality hotel or restaurant management
Strong leadership skills
Excellent communication skills
Ability to work flexible schedules including evenings weekends and holidays
Capable of standing for long periods and lifting up to 20 pounds
Proficiency in Microsoft Word Excel and PowerPoint

Job Qualifications

Associate's degree required bachelor's degree in hospitality hotel tourism management preferred
4-5 years of leadership experience in hospitality hotel or restaurant management
Strong leadership mentoring and training abilities
Excellent communication organizational and problem-solving skills
Professional demeanor with a focus on guest service
Proficient in Microsoft Word Excel and PowerPoint
Ability to write detailed reports and analyze data
Flexible schedule availability including evenings weekends and holidays
Capable of working on feet for extended periods and lifting up to 20 pounds

Job Duties

Lead all aspects of property operations across departments
Maintain a schedule that includes manager on duty coverage including nights weekends and holidays
Conduct weekly meetings property walks and coaching sessions with department managers
Monitor daily operations and support department heads as needed
Respond to guest complaints and provide prompt resolutions
Ensure adherence to Highway West Vacations policies and safety guidelines
Serve as the financial steward for the property
Responsible for financial planning budgeting and performance monitoring
Implement cost control measures and ensure financial goals are achieved
Process semi-monthly payroll and monitor compliance with labor laws and company policies
Recruit onboard and train new team members according to company standards
Assess employee skills and adjust training approaches as needed
Support department managers with coaching counseling and performance reviews
Address employee relations issues in coordination with human resources
Foster a positive customer-focused workplace culture
Resolve interpersonal conflicts among team members
Monitor guest satisfaction scores and implement improvement strategies
Promote the property through site tours and community engagement
Maintain a professional and positive public image for the company