Job Overview

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Compensation

Hourly
Range $11.75 - $15.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
flexible schedule
team events

Job Description

Buffalo Wild Wings is a leading American casual dining restaurant and sports bar franchise known for its vibrant atmosphere, wide selection of wings and sauces, and dedication to providing a memorable experience for every guest. Established in 1982 and growing rapidly with locations across the United States and internationally, Buffalo Wild Wings has built a strong reputation as a go-to destination for sports enthusiasts and families alike. The brand is recognized for combining great food, signature sauces, and an energetic environment that highlights major sporting events and social gatherings. The company focuses on delivering top-notch customer service and engaging with its community through fun and inclusive dining experiences. Employment at Buffalo Wild Wings offers team members a dynamic work environment where individuals can thrive, develop customer service skills, and be part of a spirited team culture.

The role of a Cashier/Greeter at Buffalo Wild Wings is a vital position that serves as the initial face and voice of the restaurant, creating a positive first impression and ensuring that every guest feels welcomed and valued. As the primary point of contact, the Cashier/Greeter manages the front entrance by greeting guests warmly, managing wait times, seating guests appropriately, and communicating effectively to host a smooth flow of service throughout the dining experience. This role goes beyond just seating guests; it involves collaborating with servers and other staff to maintain an efficient and friendly service environment. The Cashier/Greeter is also responsible for assisting with phone inquiries and takeout orders when needed, helping with food running, bussing tables, and ensuring the host area remains clean, organized, and well-stocked.

In this fast-paced and highly interactive role, the Cashier/Greeter must demonstrate exceptional communication and multitasking abilities, showing a sense of urgency in addressing guest needs and potential concerns. The ideal candidate is approachable, enthusiastic about hospitality, and able to provide a welcoming atmosphere that encourages guests to return. By maintaining a keen focus on customer satisfaction, a Cashier/Greeter at Buffalo Wild Wings helps uphold the brand’s commitment to providing food, fun, and value in an environment that feels like a community hub for sports fans and families alike. This position is perfect for individuals seeking a part-time or full-time role in the foodservice industry, who are eager to build meaningful service skills and join a team-oriented workplace that places high importance on guest experience.

Job Requirements

  • At least 18 years of age
  • Prior foodservice experience strongly preferred

Job Qualifications

  • At least 18 years of age
  • Prior foodservice experience strongly preferred

Job Duties

  • Provide warm welcome to incoming Guests while ensuring timely seating
  • Accurately communicate waiting times to Guests and maintain timely communication to ensure Guests are kept informed in regards to their seating status
  • Alert waiter/waitress of new Guests
  • Seat Guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables to ensure quality Guest experience
  • Assist with answering telephones and the assembly of takeout orders when necessary
  • Assist Servers with running food and bussing tables
  • Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
  • WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun and value
  • Anticipate and respond to customer concerns and/or complaints and bring any issues to the attention of the manager with a sense of urgency
  • Thank Guests as they leave and solicit feedback about the quality of service they received and/or their personal experience
  • Invite Guests to return to BWW in the future

Job Criteria

Experience

Entry Level (1-2 years)


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