Gift Shop Clerk/Barista

Fairbanks, AK, USA|Travel, Onsite

Job Overview

Employment Type

Part-time

Seasonal

Compensation

Hourly

Range $15.25 - $17.50

Work Schedule

Standard Hours

Benefits

Travel - FREE CRUISE AFTER YOUR FIRST SEASON

Reward for Referral Program

experience of a lifetime

Rewards & Incentives

Community service

Employee Activities

professional growth

Job Description

Holland America-Princess Alaska-Yukon Land Operations is a renowned collaboration between Princess Cruises and Holland America Line, two pioneers in Alaska tourism with a deep commitment to environmental stewardship. This company specializes in offering unforgettable travel experiences that combine adventure, comfort, and the splendor of the Alaskan wilderness. Guests are treated to breathtaking journeys, whether it be sailing past towering glaciers, enjoying the cozy atmosphere of wilderness lodges, or observing wildlife in their natural habitats from dome-window rail cars. The organization is not only dedicated to delivering superior customer service but also actively participates in sustainability programs such as 'Sustain Alaska & the Yukon.' These efforts include diligent recycling practices, waste reduction, and educating travelers on the importance of environmental preservation. The work environment at Holland America-Princess is deeply rooted in values of diversity, equity, and inclusion, ensuring all staff and guests enjoy a respectful, safe, and welcoming atmosphere.

The Gift Shop Clerk/Barista role offers a unique combination of retail and hospitality responsibilities designed to enhance the guest experience. Working in select retail locations, this position goes beyond typical cashier duties by blending customer service with coffee preparation, enabling guests to start their day with a perfect espresso or coffee drink while finding the ideal souvenir to capture their memorable travel experience. This role is essential for creating lasting memories for customers celebrating special occasions like birthdays, anniversaries, or simply enjoying a well-deserved getaway. A successful candidate will be responsible for providing thorough product knowledge to assist guests in selecting the perfect keepsake, operating cash registers with precision, managing financial transactions, and maintaining stock and presentation standards in the store. The position requires collaboration and communication across multiple departments, ensuring a seamless guest experience. Moreover, the Gift Shop Clerk/Barista maintains cleanliness and organization of work areas, adheres to state health regulations when preparing beverages, and contributes to company recordkeeping in compliance with policies. Overall, this role plays a significant part in both customer satisfaction and the operational success of the retail outlets at Holland America-Princess Alaska-Yukon locations. Employment includes benefits such as a free cruise after the first season, referral rewards, professional growth opportunities, and a supportive team environment, making it an attractive opportunity for individuals seeking a rewarding career in travel and hospitality.

Job Requirements

Must pass a pre-employment background check
Minimum age of 18 years to reside in company housing where available
Must be eligible to work in the United States
Holland America-Princess cannot sponsor employment visas
Ability to lift 50 lbs
Ability to climb stairs and stand, walk, or work on feet for at least 8 hours per day
Ability to communicate verbally and in writing, including by phone and radio
Ability to work in a fast-paced environment managing multiple tasks
Ability to work independently with minimal supervision
Ability to comply with company policies and health and safety standards

Job Qualifications

High school diploma or equivalent preferred
Previous retail or customer service experience desirable
Basic knowledge of coffee preparation or willingness to learn
Ability to communicate effectively both verbally and in writing
Strong interpersonal skills and a friendly demeanor
Ability to work independently and as part of a team
Basic math skills for handling transactions

Job Duties

Provide product knowledge while assisting and directing guests
Operate cash registers while performing financial transactions and balancing cash drawers including end-of-day accounting duties
Generate maximum sales while providing excellent customer service and work environment
Communicate and coordinate with multiple departments in a friendly and professional manner
Prepare the espresso and other hot and cold drinks in accordance with state regulations
Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines
Contribute to the overall display and presentation of the products in the store including stocking and replenishing merchandise
Keep work areas organized, clean, and sanitized