General Manager(8655)- Oswego St

Team Wow is a dedicated and rapidly growing branch of Domino's Pizza, a global leader in pizza delivery with a strong presence in the Denver Metro area. As part of this renowned franchise, Team Wow embodies the brand's commitment to delivering excellent customer service and quality food. The company prides itself on fostering a family-like environment where employees are valued as key contributors to operational success. With an expanding market share, Team Wow is currently seeking talented Customer Service Representatives who bring personality, energy, and a strong desire to please customers. This role is ideal for individuals looking for flexible schedules that can fit around other commitments, whether seeking extra income or considering a long-term career.

The Customer Service Representative at Team Wow serves as a vital link between the customer and the store, playing an instrumental role in ensuring the seamless execution of orders and maintaining high customer satisfaction. This position is not only about taking orders but also about driving operational efficiency, managing daily communications, and contributing to the store's overall performance. The role requires engagement with various internal systems like RapidHire and SUTUS reports to monitor and improve service metrics, such as call wait times and on-hold durations, ensuring the customers' experience is as smooth and positive as possible.

In addition to customer interaction, the Customer Service Representative is responsible for coaching and training drivers on hustle techniques to optimize delivery efficiency and tip earnings. Maintaining operational standards is another critical aspect, including load and wait times, driver hustle, and in-store hustle to meet estimated delivery times. Team safety, restaurant cleanliness, and product quality are non-negotiable priorities designed to uphold Domino's reputation and comply with corporate standards.

The role also involves managerial duties such as recruiting new team members who exemplify friendliness and a positive attitude, maintaining labor costs by eliminating overtime through effective staffing, preparing the store for customer satisfaction evaluations, and actively participating in weekly management meetings. Incident reporting procedures require timely communication with the Director of Operations or District Manager and appropriate documentation handling.

This position is tailored for dynamic, self-motivated individuals residing in or planning to relocate to the Denver Metro area. Team Wow emphasizes confidentiality and equal employment opportunity in its hiring practices, ensuring a fair and supportive workplace. Joining Team Wow means becoming part of a thriving team dedicated to beating the rush and supporting employees' career growth and personal development within the exciting food service industry.