General Manager - Towpath - Popeyes

Applegreen USA is a leading operator of travel plazas across the Northeast and Midwest regions of the United States. With over 80 travel plazas, Applegreen provides a comprehensive and convenient experience for travelers, combining retail, comfort, and an extensive range of delicious food options from renowned quick service brands such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more. The company is committed to Refreshing Travelers on their Journey by offering high-quality services and fostering a welcoming environment for all its customers.

Our core values emphasize the importance of customers and communities, valuing and developing our people, driving performance with passion and pace, and embracing change and new opportunities. These core principles guide the behaviors and attitudes of all team members, ensuring a consistent delivery of superior experiences and fostering a positive culture within the organization.

The General Manager role at Applegreen is a pivotal position within our Quick Service Restaurant (QSR) operations. This role involves managing the day-to-day business functions of a food and beverage concept located within a travel plaza situated on a major highway. The General Manager will be responsible for overseeing all aspects of the restaurant's performance, including financial outcomes, operational efficiency, customer satisfaction, and the adherence to brand and food safety standards. This position requires strong leadership skills to build and guide a motivated team dedicated to surpassing sales and service goals.

The General Manager will lead associates and managers in delivering excellent service with a focus on speed of service, quality, and safety. Additionally, maintaining operating budgets, controlling inventory, managing food and labor costs, and ensuring compliance with company policies and regulatory standards are essential components of this role. Cultivating an engaging workplace environment that promotes development, learning, and recognition is highly valued.

Key responsibilities also include recruiting, hiring, and retaining a capable team while managing human resource processes like coaching, training, disciplinary actions, and promotions. The General Manager will enforce cash handling procedures, resolve customer issues promptly and professionally, and collaborate with various internal partners such as Human Resources, Loss Prevention, Finance, Facilities, and external vendors and community stakeholders. This multifaceted leadership role demands a high degree of organizational and communication skills, a proactive problem-solving approach, and an unwavering dedication to fostering positive customer and employee experiences.

Overall, this is an excellent opportunity for candidates who thrive in fast-paced environments and possess a passion for operational excellence and team leadership in the quick service restaurant industry. Applegreen offers a competitive benefits package and a supportive culture aimed at the long-term success and growth of its employees.