General Manager - Torrance, CA

Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. As a category-defining organization in the pet industry, Petco operates over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, along with more than 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. With a team of 29,000 employees, Petco is committed to purpose-driven work that aligns with its core belief that what is good for pets, people, and the planet is good for the company and its community.

Petco takes great pride in a set of core values: loving all pets like their own, leading the future of the pet industry, improving lives through their work, driving outstanding results collectively, and fostering an inclusive environment where everyone is welcome to be their authentic selves. The company's dedication to creating a positive impact on pets and their families is reflected in all aspects of its operations, from its high standards of animal care and safety to its community engagement and environmental responsibility.

The General Manager role at Petco is central to upholding this mission by leading a high-performing Pet Care Center. This leadership position requires a passionate and business-savvy individual who is dedicated to putting pets first while inspiring and developing the team around them. The General Manager is accountable for all aspects of the Pet Care Center’s operations, including people management, financial performance, and process execution. The ideal candidate embodies Petco’s values, demonstrating integrity, transparency, and a steadfast commitment to doing what is right for pets and customers.

Working as a General Manager at Petco involves being the owner of your business, where you are responsible for building engaged, energized teams, driving profitable growth, and delivering an exceptional customer and pet experience. This includes fostering a positive and collaborative culture that supports employee growth and retention, ensuring the highest standards of animal care and safety, and representing Petco within the community through local initiatives like adoption events and partnerships.

Day-to-day responsibilities include managing sales growth, profitability, payroll, and operational excellence. You will analyze financial and operational results to identify opportunities and take meaningful action to improve business performance. Leadership at Petco also involves maintaining store appearance, cleanliness, and safety standards while protecting pets, employees, and merchandise through strong loss prevention and inventory control practices. The General Manager regularly engages with customers and partners on the sales floor, making the role dynamic and hands-on.

Success in this role is defined by maintaining a safe, healthy environment where pets thrive, having an engaged and high-performing team with strong retention, cultivating loyal customers who trust the team, and managing a profitable and well-run Pet Care Center that reflects Petco’s values in action. This full-time role demands physical activity such as standing, walking, bending, and lifting, and requires flexible availability including evenings, weekends, and holidays. Petco supports career growth through leadership development programs and offers a culture that values authenticity, inclusion, and teamwork. If you are passionate about pets and people and want to make a meaningful difference while advancing your career, Petco is the place to be.