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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
401(k) retirement plan
Training and development opportunities
performance bonuses
employee recognition programs
Job Description
The hiring establishment is a dynamic quick-service restaurant (QSR) known for its commitment to delivering high-quality food and exceptional customer service. As a franchise-operated location, this restaurant upholds established operational guidelines from the franchisor while striving to maintain high standards of cleanliness, service, and product excellence. The company prides itself on fostering a positive working environment that promotes employee morale, teamwork, and professional growth. This particular restaurant plays a significant role in the community by engaging with local institutions such as schools and chambers of commerce to increase sales and brand visibility.
This role of Restaurant Manager is crucial f... Show More
This role of Restaurant Manager is crucial f... Show More
Job Requirements
- Three to five years of restaurant management experience preferred
- High school diploma or equivalent required
- Proven track record in management of cost of goods sold and labor
- Excellent customer service and employee relations skills
- Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Must be able to perform under pressure in a high volume restaurant, including moving and responding quickly for long periods of time
- Must be able to work in and out of different temperature ranges
- Must be able to stand for long periods of time
- Must be able to lift up to 50 pounds
- Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness
Job Qualifications
- Three to five years of restaurant management experience preferred
- QSR experience strongly preferred
- High school diploma or equivalent required
- Proven track record in management of cost of goods sold and labor
- Excellent customer service and employee relations skills
- Detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Ability to perform under pressure in a high volume restaurant
- Good manners, proper personal hygiene, positive attitude and promptness
Job Duties
- Oversees and manages all areas of restaurant and makes final decisions on matters of importance
- Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Responsible for the development and achievement of the restaurant's game plan by working with their district manager
- Ensures guest service in all areas meets company standards
- Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained
- Works with local chamber and schools to increase restaurant sales
- Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
- Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes
- Manages restaurant profit and loss to optimize manageable profit, controls cost of goods sold, labor, and controllables (semi-fixed expenses)
- Performs other duties and responsibilities as requested by district manager
- Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan
- Ensures the restaurant is in accordance with established company standards, policies and procedures
- Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
- Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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