General Manager - Sonesta Simply Suites Chicago O'Hare
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,800.00 - $98,200.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels Corporation is a prominent hospitality company known for its commitment to delivering exceptional guest experiences across its diverse portfolio of hotels. This includes upscale brands, full-service hotels, and extended stay accommodations, catering to both leisure and business travelers worldwide. Sonesta emphasizes hospitality, service excellence, and a welcoming environment, aiming to provide memorable stays through comfort, quality, and personalized service. The company values collaboration, innovation, and growth opportunities for its associates, making it a respected employer in the hotel industry.
The role of General Manager (GM) at a Sonesta hotel is a pivotal leadership position responsible for o... Show More
The role of General Manager (GM) at a Sonesta hotel is a pivotal leadership position responsible for o... Show More
Job Requirements
- Bachelor's degree in hotel administration, business administration or related field preferred
- Three years as a general manager, operations manager, and/or director of sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel is required
- Valid driver's license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Will be exposed to commercial cleaning chemicals
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred
- Three years as a General Manager, Operations Manager, and/or Director of Sales in extended stay hotels preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including budgeting and profit/loss concepts
- Problem solving, reasoning, motivating, organizational and training abilities
- Ability to prioritize and organize work assignments
- Experience with Microsoft Office and Opera systems preferred
- Ability to travel including some overnight travel
- Valid driver's license required
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients
- Manage direct sales activities in partnership with Regional Sales Director and Global Sales Office
- Oversee seasonal demand strategy with Regional Revenue Manager to maximize revenue
- Regularly sell hotel rooms through direct client contact
- Establish and implement service recovery guidelines to ensure guest satisfaction
- Manage brand positioning and marketing programs including guest recognition initiatives
- Supervise front office, housekeeping, food and beverage, and maintenance operations
- Attend social and breakfast events to generate sales leads
- Lead capital and operational budget development and monitoring
- Ensure compliance with federal, state, and local laws regarding health, safety, and alcohol services
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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