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General Manager - Retail

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Flexible
On-call
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
competitive compensation

Job Description

Hines is a globally recognized real estate investment, development, and property management firm with a legacy that spans over six decades. Founded by Gerald D. Hines in 1957, the company has grown to operate in 28 countries, managing a diverse and high-performing portfolio valued at over $92 billion. Their portfolio includes a variety of property types such as residential, logistics, retail, office, and mixed-use developments, collectively encompassing more than 225 million square feet of real estate worldwide. Hines is committed to sustainability, targeting a net zero carbon footprint by 2040 without the use of offsets. The firm has garnered industry... Show More

Job Requirements

  • Bachelor’s degree from an accredited institution
  • Eight or more years of related management experience
  • Financial experience including P&L responsibility, budgetary oversight, and contract management
  • Construction and major contract bidding experience
  • Proficiency in Microsoft Office software
  • Current Illinois Real Estate License
  • Passion for working with people and a hospitality mindset
  • High emotional intelligence
  • Experience leading a multi-layered team
  • Strong organizational and project management skills
  • Maintain composure and professionalism
  • Excellent communication skills
  • Eagerness to work in a fast-paced environment
  • Proactive leadership
  • Ability to work indoors and outdoors
  • Sensory ability to inspect buildings and detect alarms
  • Ability to perform physical inspections
  • Ability to lift up to 25 lbs
  • Accessibility 24/7 for emergencies
  • Willingness to transfer properties and work overtime

Job Qualifications

  • Bachelor’s degree from an accredited institution preferably in business administration, hospitality, real estate, or a related field
  • Eight or more years of related management experience
  • Financial experience including P&L responsibility, budget oversight, cost analysis, and management of contracts and arrears
  • Construction and major contract bidding experience
  • Proficiency in Microsoft Office software
  • Yardi experience preferred
  • Current Illinois Real Estate License
  • Passion for working with people and leading with a hospitality mindset
  • High emotional intelligence and creative problem-solving skills
  • Experience leading a multi-layered team
  • Strong organizational, analytical and project management skills
  • Professional composure at all times
  • Excellent interpersonal, verbal, and written communication skills
  • Eagerness to thrive in a fast-paced, dynamic environment
  • Proactive leadership focused on continuous improvement
  • Ability to perform indoor work 95% of the time and outdoor work 5% of the time
  • Sensory ability to inspect buildings and detect emergency alarms
  • Ability to perform physical inspections including climbing stairs
  • Ability to lift up to 25 lbs
  • Availability to be accessible 24/7 for emergencies and perform on-site operations during natural disasters
  • Willingness to transfer properties and work overtime as needed

Job Duties

  • Train, mentor, and continuously develop all property personnel to provide best-in-class hospitality
  • Apply hospitality hiring practices to identify and hire individuals with a people-centric approach
  • Lead a cross-functional team including third-party service providers in delivering Hines’ Hospitality Standards
  • Coordinate unique event programming emphasizing a community atmosphere
  • Ensure property engagement and service offerings align with Hines’ service level standards
  • Manage all fiscal activities of the property and maintain full profit and loss (P&L) responsibility
  • Negotiate contracts and supervise contractor services related to property operations
  • Develop and implement marketing and leasing strategies for current and prospective tenants
  • Collaborate with asset managers or owners to meet performance objectives
  • Display in-depth knowledge of building mechanical systems and collaborate with Chief Engineer on engineering initiatives
  • Ensure property maintenance and aesthetic appeal
  • Ensure compliance with government, industry, regional, and company policies
  • Provide support to development groups including owner relations and quality control during construction
  • Represent Hines in selected business, community, and industry organizations
  • Direct all emergency procedures including planning, drills, equipment monitoring, and response actions
  • Act as fire/life safety director and assist emergency authorities as required

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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