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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Life insurance
short term disability
long term disability
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and continues to experience rapid growth. With an expansive portfolio that blends full-service and focused hotels located in major cities, Sonesta offers a diverse array of owned, managed, and franchised properties. The company prides itself on delivering exceptional hospitality, emphasizing the human side of service by fostering passion, loyalty, and meaningful guest experiences. Sonesta operates over 1,000 properties across eight countries, providing opportunities for dynamic and rewarding careers in the hospitality sector. This extensive network ensures the brand is located where guests want to be, offering quality,... Show More
Job Requirements
- Bachelor's degree or equivalent combination of education and experience
- five years related work experience
- management experience preferred
- ServSafe certification required
- physical ability to stand, walk, sit, use hands, reach, talk, hear, taste, or smell
- ability to climb or balance, stoop, kneel, crouch or crawl
- capable of lifting and moving up to 50 pounds
- specific vision including color vision
- strong interpersonal and leadership skills
- availability to work flexible hours
Job Qualifications
- Bachelor's degree from four-year college or university preferred
- five years related work experience
- management experience preferred
- general manager experience preferred
- ServSafe certified
- strong leadership and communication skills
- knowledge of hospitality industry standards
- ability to manage budgets and control costs
- proficiency in staff development and training
- ability to maintain high quality service and guest satisfaction
- skilled in operational procedures and compliance
- capable of multitasking and problem-solving
Job Duties
- Oversees and supervises day-to-day activities
- plans and organizes work
- communicates and enforces policies and procedures
- ensures prompt and efficient service of all meals, functions and beverage to the required standards
- trains Front of House staff on SOPs and service standards
- provides staff counseling, coaching, and discipline
- ensures compliance with hygiene and safety standards
- maintains a safe working and guest environment
- responds to guest complaints and takes action to resolve issues
- circulates throughout the restaurant maintaining high profile with customers and staff
- monitors industry trends and suggests improvements
- achieves budgeted revenues and controls expenses and labor costs
- maintains security and proper storage of inventory and equipment
- ensures restaurant equipment and facilities are clean and operational
- attends food and beverage meetings
- manages financial and payroll administrative duties accurately and timely
- maintains professional restaurant image
- oversees the Wine Cellar management
- oversees Bar R'evolution operations and inventories
- develops employees with ongoing feedback and performance reviews
- performs other assigned duties as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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