General Manager - Restaurant Operations

KFC is renowned as one of the world's largest and most iconic fast-food restaurant brands, known for its signature fried chicken and exceptional guest service. With a global presence, KFC has built a strong reputation by consistently delivering quality meals and a welcoming dining environment to millions of guests every day. As part of the YUM! Brands family, KFC values a commitment to excellence, innovation, and teamwork, making it an exciting and dynamic place to build a career in restaurant management.

This opportunity is for a General Manager role at a KFC franchise-operated restaurant. The General Manager will play an integral leadership role, overseeing all aspects of restaurant operations to ensure success in customer satisfaction, financial performance, and team development. This is a full-time position requiring high energy, dedication, and a passion for delivering the best dining experiences. The successful candidate will lead a team to meet and exceed business goals through strategic management, effective communication, and fostering a positive workplace culture.

In this pivotal role, the General Manager will own the success metrics of the restaurant, driving operational excellence every day. You will be responsible for enhancing guest experiences by ensuring the team provides friendly, efficient service, maintaining cleanliness standards, and serving fresh, high-quality meals consistently. As a leader, you will develop and mentor your team members through targeted training and onboarding strategies to ensure everyone is equipped to contribute effectively. Your communication skills will be key to keeping the team informed about goals, promotions, and essential business updates.

Collaboration is fundamental in this role. You will work closely with other General Managers and Area Leaders to support broader business growth initiatives, sharing best practices and driving performance metrics. Operational responsibilities include overseeing payroll processes, employee documentation, compliance with safety and cleanliness standards, scheduling optimization, and daily financial record-keeping. You will also maintain required documentation in partnership with Area Coaches, Directors of Operations, and Human Resources to uphold operational integrity.

Successful candidates will demonstrate leadership by example, upholding high standards in customer service, food quality, and cleanliness. The role demands a business ownership mentality, a goal-oriented mindset, and the ability to thrive in fast-paced environments. The General Manager must be physically capable of handling some demands such as lifting 25-85 pounds and standing for extended periods. Strict adherence to cash handling protocols, confidentiality of operational procedures, and ensuring workplace safety around high-temperature equipment are also imperative.

This position offers the chance to become a crucial part of a world-leading brand's legacy while honing your leadership skills and advancing your career in restaurant management. KFC franchisees manage employment aspects independently, ensuring local support and personalized management. KFC encourages applicants requiring accommodation due to disability to reach out for assistance, promoting an inclusive and supportive hiring process.