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General Manager- Residence Inn Ft Worth Alliance ($80K - $100K)

Benbrook, TX, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $80,000.00 - $100,000.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k)
Paid vacation
Paid holidays
Paid Personal Days
discounted hotel stays
Career Development
Advancement opportunities
People-first culture

Job Description

Our client is a distinguished hotel management company renowned for operating premium hospitality establishments that prioritize exceptional guest experiences and operational excellence. The company has a strong commitment to creating a people-first environment focused on innovation, quality, and continual growth. With a portfolio of hotels that offer attractive amenities and unparalleled service, the organization fosters a culture that values collaboration, development, and leadership at all levels. Their approach integrates cutting-edge management techniques with a dedication to meeting and exceeding the expectations of today's discerning travelers and business guests. This role is a cornerstone in maintaining the company’s tradition of excellence and sustaining profitable and highly rated hotel operations.

The General Manager position is a highly responsible leadership role dedicated to overseeing all aspects of hotel operations, including food and beverage, sales, engineering, human resources, and accounting. This full-spectrum managerial role ensures the property operates smoothly and achieves financial and guest service goals by adhering to the company's core standards and the five Key Drivers outlined by the management company. The General Manager will lead a dynamic executive committee, promoting a culture of courteous, effective guest service and teamwork among associates. The position requires a strategic thinker with a strong business acumen who can forecast and manage revenues, control costs, and optimize operational efficiency to drive growth year over year.

Key responsibilities include managing guest relations to ensure satisfaction, quickly resolving complaints, and coordinating special programs to enhance guest experiences. The General Manager will cultivate positive associations with guests and staff alike, embodying professionalism and calm under pressure. They will coach and develop future leaders within the property, ensuring the team exceeds performance expectations. Additionally, the role demands a comprehensive understanding of federal, state, and local employment laws, a commitment to maintaining confidentiality, and the ability to handle complex operational demands of a 24/7 hospitality environment.

The compensation for this role is competitive, with a base salary ranging from $80,000 to $100,000 annually, commensurate with experience and qualifications. Further financial incentives include a bonus potential of up to 50% of the annual salary, tied to specific performance metrics. The benefits package is comprehensive, featuring medical, dental, and vision insurance, a 401(k) plan with company matching, paid vacation, holidays, personal days, and employee discounts on hotel stays across the portfolio. There is also strong emphasis on career development and advancement opportunities within a culture that values excellence and innovation.

The General Manager role is ideal for a proactive and experienced hospitality professional who thrives in a demanding environment and aspires to lead a top-tier hotel to continued success. This role balances strategic oversight with hands-on operational leadership, requiring excellent communication, leadership, and organizational skills. Candidates should be prepared to contribute to a high-energy team dedicated to exceptional service and continuous improvement, ensuring that the property remains competitive and financially strong in an evolving marketplace.

Job Requirements

  • Bachelor's degree in hotel management or related business field preferred
  • minimum 3 years' experience in rooms and/or food & beverage functions
  • strong business communication skills verbal and written
  • strong presentation skills and ability to lead team at leadership and hourly level
  • knowledge of federal, state and local employment laws and regulations
  • high work ethic and self-initiative
  • strong computer skills in Microsoft Suite
  • some travel may be required
  • regular attendance according to established guidelines
  • proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
  • professional image as perceived by subordinates, peers, superiors, guests and community
  • basic computational ability
  • focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
  • maintain calm and professional demeanor in sometimes high pressure situations
  • ability to converse calmly with upset associates, superiors and guests in intense emotional situations
  • ability to participate in and lead departmental and/or hotel team meetings

Job Qualifications

  • Bachelor's degree in hotel management or related business field preferred
  • minimum 3 years' experience in rooms and/or food & beverage functions
  • strong business communication skills verbal and written
  • strong presentation skills and ability to lead team at leadership and hourly level
  • knowledge of federal, state and local employment laws and regulations
  • high work ethic and self-initiative
  • strong computer skills in Microsoft Suite
  • proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
  • professional image as perceived by subordinates, peers, superiors, guests and community
  • basic computational ability
  • ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
  • maintain calm and professional demeanor in high pressure situations
  • ability to converse calmly with upset associates, superiors and guests in intense emotional situations
  • ability to participate in and lead departmental and/or hotel team meetings

Job Duties

  • Practice a culture of guest service in all you do
  • promote courtesy, good will and a positive attitude in each and every encounter
  • anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
  • resolve guest complaints, ensuring guest satisfaction in each interaction
  • coordinate special programs, functions and incentives to improve guest service
  • work in a cooperative and friendly manner with fellow associates
  • effectively lead the Executive Committee to reach the goals of the property
  • develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
  • ensure the property is compliant in all departments, growing the business year over year
  • ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
  • coach and develop leaders to exceed performance expectations

Job Criteria

Experience

Mid Level (3-7 years)


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