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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,500.00 - $81,500.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Marriott International is a global hospitality company renowned for its commitment to quality, innovation, and outstanding service. Within its extensive portfolio of brands, Residence Inn stands out as a premier extended-stay hotel brand that offers guests an exceptional home-away-from-home experience. The Residence Inn brand focuses on providing spacious suites, thoughtful amenities, and a welcoming atmosphere designed to meet the needs of extended-stay travelers. Marriott International prides itself on fostering a diverse and inclusive workplace culture, emphasizing equal opportunity for all employees and valuing the unique backgrounds and talents each associate brings to the company.
This role is for a Ge... Show More
This role is for a Ge... Show More
Job Requirements
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
- 6 years mixed management experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
- or 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major
- 4 years mixed management experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related area
- ability to manage property performance and lead a team
- excellent communication skills
- experience with financial data analysis
- knowledge of revenue management practices
- ability to build relationships with key stakeholders
- proficiency in managing budgets and operational goals
- commitment to upholding brand service standards
- capability to oversee human resource processes
Job Qualifications
- Associate or bachelor’s degree in Business Administration, Hotel and Restaurant Management or related field
- 4 to 6 years of mixed management experience in guest services, front desk, housekeeping, sales and marketing, or management operations
- Strong leadership and team development skills
- Proven ability to manage budgets and profitability
- Excellent communication and interpersonal skills
- Experience in sales strategy and revenue management
- Ability to analyze financial and operational data
- Proficient in property management systems and sales e-tools
- Knowledge of hospitality industry standards and best practices
- Strong problem-solving and decision-making capabilities
Job Duties
- Manage property operations and department budgets
- Verify service programs are in place and executed
- Provide timely feedback to management and associates
- Review and follow-up on guest satisfaction scores and comments
- Manage labor flow to support budget and profitability goals
- Act as project manager for capital improvements
- Delegate operational responsibilities to associates
- Prepare for quality assurance audits
- Manage relationships with key sales accounts
- Prospect new business from in-house guests
- Work with Market Sales and Regional Sales Office on sales strategy
- Leverage marketing advantages over competitors
- Coach associates on selling strategies
- Develop innovative revenue streams
- Ensure use of sales e-tools
- Participate in customer recognition events
- Monitor sales strategy effectiveness
- Review property sales performance
- Communicate with key revenue stakeholders
- Collaborate with Regional Marketing and eCommerce managers
- Measure and analyze property financial and operational performance
- Monitor and forecast occupancy and length of stay
- Manage controllable costs
- Initiate actions to support revenue goals
- Review and approve invoices
- Consolidate financial and performance reports
- Review property performance with Regional Director
- Manage revenue management office relationship
- Review revenue management reports
- Balance inventory for same-day sellouts
- Update brand leadership, owners, and stakeholders on performance
- Prepare and present reports for owners and leadership
- Conduct property critique and business reviews
- Respond to off-property sales information requests
- Participate in owner conference calls
- Conduct associate performance reviews
- Manage development and training of managers and associates
- Facilitate cross training
- Manage day-to-day HR transactions
- Lead associates through property changes
- Facilitate culture-building activities
- Complete management training
- Support recruitment and hiring efforts
- Manage email and daily paper mail
- Participate in conference calls
- Provide follow-up information to Regional Director
- Prepare for Regional Director visits
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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