General Manager, Residence Inn by Marriott Long Beach

Marriott International is a global hospitality company renowned for its commitment to quality, innovation, and outstanding service. Within its extensive portfolio of brands, Residence Inn stands out as a premier extended-stay hotel brand that offers guests an exceptional home-away-from-home experience. The Residence Inn brand focuses on providing spacious suites, thoughtful amenities, and a welcoming atmosphere designed to meet the needs of extended-stay travelers. Marriott International prides itself on fostering a diverse and inclusive workplace culture, emphasizing equal opportunity for all employees and valuing the unique backgrounds and talents each associate brings to the company.

This role is for a General Manager position at a Residence Inn property, where the successful candidate will serve as the primary strategic leader responsible for overseeing all operations of the hotel. The General Manager is pivotal in managing property performance, developing and implementing sales and marketing strategies, ensuring profitability, and delivering a strong return on investment to both Marriott International and property ownership. This leadership position requires a deep understanding of hotel operations, financial management, and team development.

As the steward of the Residence Inn culture, the General Manager champions the brand's service strategy and initiatives, continuously aiming to exceed guest expectations and nurture high-performing associate teams. This includes overseeing guest services, front desk, housekeeping, sales and marketing, and operational management to ensure smooth daily operations and exceptional guest experiences.

Key responsibilities include verifying the execution of service programs, managing departmental budgets, and maintaining cleanliness and maintenance standards throughout the property. The General Manager also functions as a hands-on leader who monitors guest satisfaction scores and provides real-time feedback to the team. In collaboration with the regional sales office and marketing managers, the General Manager develops and sustains innovative sales techniques and marketing efforts to capture new clientele and maximize revenue streams.

Financial oversight is a critical aspect of the role, involving analysis and communication of property performance metrics such as controllable costs, sales revenue, and associate engagement data. The General Manager actively manages the labor budget to ensure efficiency and profitability while overseeing revenue management goals in partnership with the revenue management office.

In addition to operational and financial duties, the General Manager is charged with building and maintaining relationships with key stakeholders, including owners, brand leadership teams, and regional directors. This includes preparing comprehensive reports and participating in business reviews to keep ownership and leadership informed of the property's performance.

The role also entails robust human resource management responsibilities, from conducting performance reviews and facilitating associate development to leading recruitment efforts and fostering a positive workplace culture. The General Manager plays a vital role in supporting associates through transitions and encouraging continued learning and professional growth.

Marriott International is committed to non-discrimination and equal employment opportunities, ensuring that all qualified applicants and employees are treated fairly across all aspects of employment. This position offers an excellent opportunity for a seasoned hospitality professional passionate about leading a dynamic team and delivering exceptional guest experiences within a renowned global brand.