General Manager (QSR) - Starbucks

Applegreen USA is a prominent operator of travel plazas, boasting over 80 locations across the Northeast and Midwest regions of the United States. These travel plazas serve as essential hubs for travelers, offering a blend of convenience, comfort, retail, and an extensive array of food options. The company partners with renowned quick service restaurant (QSR) brands such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, and Starbucks, among others. With a commitment to "Refreshing Travelers on their Journey," Applegreen focuses on enhancing the travel experience with high-quality services and amenities.

Core to Applegreen's mission are its values which shape the company culture and interactions. These values include placing customers and communities at the forefront, emphasizing people development, driving performance through passion and pace, and constantly seeking innovation and change. The company prides itself on creating an engaging workplace that values teamwork, continuous learning, and customer-centric approaches.

The role of General Manager for a quick service restaurant (QSR) within Applegreen is a vital leadership position based at one of their travel plazas located on major highways. This position is responsible for managing the daily operations, financial performance, and overall success of an assigned QSR concept. The General Manager plays a pivotal role in overseeing a dedicated team to meet or exceed sales targets, customer satisfaction metrics, brand standards, and food quality and safety requirements.

The General Manager is charged with ensuring an exceptional customer experience while maintaining operational efficiency and profitability. Responsibilities include managing budgets, controlling inventory, and optimizing food and labor costs to maximize gross profit. The role demands strong leadership skills to foster a culture of learning and recognition, as well as hands-on involvement in hiring, coaching, training, and developing team members. Maintaining compliance with all company policies, as well as local, state, and federal laws, is essential to sustain a safe and lawful work environment.

This position also requires effective communication and collaboration with various internal partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance to support operational success. Additionally, the General Manager must cultivate positive relationships with business partners, vendors, and the local community, reinforcing the company’s community-first approach.

Applegreen offers a comprehensive benefits package that includes flexible schedules, medical, dental, and vision insurance, paid time off, a 401(k) plan with company match, earned wage access, education assistance, employee referral bonuses, meal discounts, and pet insurance—demonstrating their commitment to supporting their employees' well-being both inside and outside of work.

In summary, this role is ideal for individuals passionate about leading teams in a fast-paced QSR environment, who are committed to delivering outstanding customer experiences and achieving business growth. The General Manager at Applegreen represents a dynamic leadership opportunity within a growing company dedicated to excellence in travel plaza services and food service management.