Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of customers in 15 countries around the world. With a strong commitment to service excellence and community partnership, Aramark delivers exceptional experiences tailored to meet the unique needs of its diverse clientele. The company operates under core values of respect, integrity, and collaboration, striving to create environments where employees can grow professionally and customers receive the highest standards of service. As a trusted partner in various industries including education, healthcare, sports, and business, Aramark is renowned for its innovative solutions that combine operational expertise with sustainability and corporate responsibility initiatives.
The General Manager role at Aramark is a pivotal leadership position responsible for planning, managing, and guiding multiple contracted services for clients, typically generating revenue of $2-15 million or more. This multifaceted role demands excellence in operations management across various service lines, which may include food service, facility support, custodial services, retail, lodging, transportation, among others. The General Manager is expected to lead a capable team to deliver superior service that meets and exceeds client objectives and customer satisfaction. With a keen understanding of the client’s business needs, this role emphasizes building positive relationships, exhibiting financial acumen, and prioritizing safety as integral components of operational success.
Operating within The Portfolio Group, part of the Workplace Experience Group umbrella, the General Manager plays a key role in delivering seamless service experiences from the breakroom to the boardroom. The Portfolio Group is dedicated to providing a signature suite of services tailored to each unique business portfolio, fostering partnerships built on excellence, consistency, and innovation. This role requires a strategic mindset combined with hands-on management capabilities to oversee day-to-day operations while driving long-term growth and service enhancement.
General Managers at Aramark are expected to lead diverse teams by fostering a collaborative environment and developing management talent capable of achieving organizational goals. Responsibilities include managing client and community relationships, assessing and improving operational processes, formulating strategies for service improvement and growth, and ensuring compliance with all local, state, and federal regulations. Financial management is also a critical aspect, with the General Manager partnering with finance teams to manage budgets and optimize both financial performance and operational productivity.
This leadership role demands flexibility, as job duties can evolve to meet changing business needs. Physical demands such as lifting, bending, pushing, pulling, and prolonged walking or standing may be required. Use of personal protective equipment and adherence to safety protocols is mandatory. Aramark values continuous development, encouraging employees to acquire new skills and take on challenges that contribute positively to both their personal growth and the success of the company.
Aramark's mission emphasizes acting with respect and integrity, ensuring equal employment opportunities and fostering an inclusive workplace free from discrimination. This commitment to diversity, equity, and inclusion supports a positive culture where every employee and customer feels valued. Join Aramark as a General Manager to lead impactful service operations while advancing your career in a dynamic and supportive environment where your leadership makes a difference every day.
The General Manager role at Aramark is a pivotal leadership position responsible for planning, managing, and guiding multiple contracted services for clients, typically generating revenue of $2-15 million or more. This multifaceted role demands excellence in operations management across various service lines, which may include food service, facility support, custodial services, retail, lodging, transportation, among others. The General Manager is expected to lead a capable team to deliver superior service that meets and exceeds client objectives and customer satisfaction. With a keen understanding of the client’s business needs, this role emphasizes building positive relationships, exhibiting financial acumen, and prioritizing safety as integral components of operational success.
Operating within The Portfolio Group, part of the Workplace Experience Group umbrella, the General Manager plays a key role in delivering seamless service experiences from the breakroom to the boardroom. The Portfolio Group is dedicated to providing a signature suite of services tailored to each unique business portfolio, fostering partnerships built on excellence, consistency, and innovation. This role requires a strategic mindset combined with hands-on management capabilities to oversee day-to-day operations while driving long-term growth and service enhancement.
General Managers at Aramark are expected to lead diverse teams by fostering a collaborative environment and developing management talent capable of achieving organizational goals. Responsibilities include managing client and community relationships, assessing and improving operational processes, formulating strategies for service improvement and growth, and ensuring compliance with all local, state, and federal regulations. Financial management is also a critical aspect, with the General Manager partnering with finance teams to manage budgets and optimize both financial performance and operational productivity.
This leadership role demands flexibility, as job duties can evolve to meet changing business needs. Physical demands such as lifting, bending, pushing, pulling, and prolonged walking or standing may be required. Use of personal protective equipment and adherence to safety protocols is mandatory. Aramark values continuous development, encouraging employees to acquire new skills and take on challenges that contribute positively to both their personal growth and the success of the company.
Aramark's mission emphasizes acting with respect and integrity, ensuring equal employment opportunities and fostering an inclusive workplace free from discrimination. This commitment to diversity, equity, and inclusion supports a positive culture where every employee and customer feels valued. Join Aramark as a General Manager to lead impactful service operations while advancing your career in a dynamic and supportive environment where your leadership makes a difference every day.
Job Requirements
- Bachelor's degree level education highly preferred in an area of food service hospitality facilities or business management
- meaningful experience in service industry contract services or hospitality environment
- proven ability leading through other managers
- experience in creating and managing a department budget financial controls and analysis
- experience crafting product sales strategies and implementing operational programs and initiatives
- ability to focus on client and customer services entrepreneurship and building and growing a strong business
- savvy interpersonal skills to communicate effectively with clients senior management and Aramark support staff
Job Qualifications
- Bachelor's degree level education highly preferred in an area of food service hospitality facilities or business management
- ability to focus on client and customer services entrepreneurship and building and growing a strong business
- savvy interpersonal skills to communicate effectively with clients senior management and Aramark support staff
- comfortable reading understanding and implementing contractual requirements including identifying opportunities within contract terms and conditions to address operational issues
- meaningful experience in service industry contract services or hospitality environment
- proven ability leading through other managers
- experience in creating and managing a department budget financial controls and analysis
- experience crafting product sales strategies and implementing operational programs and initiatives
Job Duties
- Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
- manages the client and community relationships at the location continually assessing operations and developing plans to provide optimal service and drive employee and customer satisfaction
- builds develops and leads a management team and staff capable of carrying out organizational objectives
- recommends methods resources and implementation for service improvement and growth based on understanding of operational needs capabilities and contractual obligations
- in partnership with finance manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
- manages compliance with all local state and federal regulations and codes and maintains all associated records and reports
- ensures compliance with Aramark's standards of operation including safety standards and Aramark's business conduct policy at all times
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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