General Manager | Full-Time | Steven Tanger Center for the Performing Arts
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $95,000.00 - $110,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group (OVG) is a premier global leader in the live entertainment industry, specializing in premium venue development and comprehensive venue management services. Established in 2015, OVG has quickly expanded its reach across four continents, managing a diverse portfolio that includes seven world-class owned venues alongside a prestigious client roster of iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. The company is recognized not only for the high standard of its infrastructure but also for its innovative approach to hospitality, sponsorship sales, and venue operational excellence. OVG’s influence in the live entertainment sector is notable, given its commitment to creating vibrant, safe, and profitable live event environments that enhance the fan experience and support artists, promoters, and partners alike.
The role of General Manager at Oak View Group is a critical leadership position responsible for overseeing the food service operations at an assigned venue, ensuring these operations are conducted efficiently, professionally, and profitably. This full-time position offers an annual salary range of $95,000 to $110,000 and includes eligibility for bonuses, reflecting the importance of performance metrics tied to venue operational success. The General Manager’s duties span managing all managerial, full-time, and part-time staff, as well as ensuring compliance with all applicable federal and state laws related to labor, sanitation, food service, and alcohol regulations. This role demands a dynamic leader who can balance day-to-day operational demands with strategic revenue generation opportunities, extending beyond the venue property.
This leadership opportunity requires an individual with strong financial acumen to generate and review comprehensive financial reports, including budgets, forecasts, revenue analysis, and cost controls. The General Manager acts as the principal decision-maker concerning major equipment purchases and leases and is responsible for conflict resolution, including mediation and labor negotiations where needed. The role also involves authoring and revising operational policies, contracts, and procedures to align with both company standards and regulatory requirements.
Additionally, the General Manager oversees scheduling and labor allocation, analyzes sales and purchasing patterns to optimize operational efficiency, and ensures effective use of the point-of-sale system for accurate financial and accountability reporting. Leadership and management development are also key components of the role. The General Manager provides direction, support, and evaluations for the management team, fostering professional growth and maintaining high operational standards.
The position requires building and maintaining strong relationships with show managers, suppliers, vendors, and the general public to positively represent the venue and the company. This role is ideal for an experienced professional with a strong background in the concessions or food service industry who thrives in a fast-paced, event-driven environment and who embraces a team-oriented approach to leadership. Oak View Group’s commitment to diversity, inclusivity, and equal employment opportunity ensures a respectful and supportive workplace culture that values the unique strengths and perspectives of all employees.
The role of General Manager at Oak View Group is a critical leadership position responsible for overseeing the food service operations at an assigned venue, ensuring these operations are conducted efficiently, professionally, and profitably. This full-time position offers an annual salary range of $95,000 to $110,000 and includes eligibility for bonuses, reflecting the importance of performance metrics tied to venue operational success. The General Manager’s duties span managing all managerial, full-time, and part-time staff, as well as ensuring compliance with all applicable federal and state laws related to labor, sanitation, food service, and alcohol regulations. This role demands a dynamic leader who can balance day-to-day operational demands with strategic revenue generation opportunities, extending beyond the venue property.
This leadership opportunity requires an individual with strong financial acumen to generate and review comprehensive financial reports, including budgets, forecasts, revenue analysis, and cost controls. The General Manager acts as the principal decision-maker concerning major equipment purchases and leases and is responsible for conflict resolution, including mediation and labor negotiations where needed. The role also involves authoring and revising operational policies, contracts, and procedures to align with both company standards and regulatory requirements.
Additionally, the General Manager oversees scheduling and labor allocation, analyzes sales and purchasing patterns to optimize operational efficiency, and ensures effective use of the point-of-sale system for accurate financial and accountability reporting. Leadership and management development are also key components of the role. The General Manager provides direction, support, and evaluations for the management team, fostering professional growth and maintaining high operational standards.
The position requires building and maintaining strong relationships with show managers, suppliers, vendors, and the general public to positively represent the venue and the company. This role is ideal for an experienced professional with a strong background in the concessions or food service industry who thrives in a fast-paced, event-driven environment and who embraces a team-oriented approach to leadership. Oak View Group’s commitment to diversity, inclusivity, and equal employment opportunity ensures a respectful and supportive workplace culture that values the unique strengths and perspectives of all employees.
Job Requirements
- MA or MS degree preferred
- BA or BS with a business-related major required
- Minimum 5-7+ years management experience in food-related or concessions industry
- Concessions Manager Certificate required
- Advanced food service sanitation training certificate required
- Strong communication skills
- Ability to make business decisions under pressure
- Proficiency with Microsoft Office, POS, and timekeeping systems
- Ability to work in fast-paced, event-driven environments
- Valid Food Handler's certificate and Alcohol Service Permit if required
- Knowledge of sanitation, food preparation, alcohol service policies
- Ability to perform complex math functions
- Ability to handle cash responsibly
- High standards of integrity and professionalism
- Ability to work independently
- Experience in unionized environment
- Experience in theater or performing arts center preferred
- Accounting coursework preferred
Job Qualifications
- MA or MS
- BA or BS with a business-related major required
- Minimum 5-7+ years of management experience in the food-related or concessions industry
- Concessions Manager Certificate from the National Association of Concessionaires
- Nationally recognized, advanced food service sanitation training course certification
- Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment
- Ability to make sound business/operations decisions quickly and under pressure
- Solid working knowledge of computer applications: Microsoft Office, POS systems, timekeeping systems
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access
- Possess a valid Food Handler's certificate and Alcohol Service Permit if required by state or local government
- Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations
- Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages)
- Ability to handle cash accurately and responsibly
- Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality
- Ability to work independently with little direction
- Experience working in a union environment required
- Experience in a fast-paced theater or performing arts center preferred
- Accounting minor or credits preferred
Job Duties
- Ensure legal, efficient, professional, and profitable operation of the assigned venue
- Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, and P&L financial statements
- Final decision-maker on equipment purchases and leases
- Conflict resolution, last-resort mediation, arbitration and labor negotiations, when applicable
- Author, review, and amend policies and procedures, as required
- Author and amend contracts, authorize terms
- Oversee scheduling and labor allocation
- Analyze ticket sales in relation to anticipating staffing needs and target market demographics, determine and project point-of-sale to guest ratio
- Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and the accurate cost of goods
- Program and maintain the point of sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location
- Directs and assists managers in preparing and attaining future goals
- Provides each manager with the proper direction and follows up on all assignments
- Inspects the operation on a regular basis to ensure that the established quality standards are maintained
- Prepares required reports accurately and submits them on time
- Follows up with department heads to ensure that their reporting is completed within the same guidelines
- Develops an effective management team
- Gives the managers clear direction and provides the necessary assistance for them to perform their work
- Evaluates each manager’s performance and makes recommendations for their improvement
- Reviews and assists in the development of menus and marketing plans with the appropriate department heads
- Establishes and maintains personal relationships with show managers, suppliers, vendors, and the public that projects the venue in a positive light
Job Criteria
Experience
Expert Level (7+ years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
