Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Job Description
Aramark is a global leader in food services, facilities management, and uniform services, proudly serving millions of guests every day across 15 countries. Rooted in service and united by a strong purpose, Aramark strives to make a positive impact on its partners, communities, employees, and the planet. The company fosters a culture of inclusion, equal opportunity, and career development. Aramark is committed to creating a workplace that respects and values diversity and offers employees opportunities to grow professionally and personally.
The role of General Manager of Premium at Aramark will be based at Acrisure Stadium in Pittsburgh, PA. This position is responsible for overseeing and leading the premium dining operations across multiple units within the stadium. The General Manager of Premium will take charge of the premium services team, manage planning and execution of catering orders, and facilitate premium special events. The role demands a strong focus on customer satisfaction, financial management, and team leadership to ensure that all premium services meet high standards of quality and efficiency.
The General Manager of Premium will be responsible for the full scope of premium operations, including booking events, supervising staff, developing menu options, costing, pricing, hiring, and administrative duties within the department. This leadership role involves managing budgets and financial goals, ensuring compliance with contract requirements, and maintaining excellent client relationships. This position calls for strategic thinking to develop marketing plans, implement service standards, and introduce innovative dining solutions to support business growth and client retention.
Successful candidates will be adept at coordinating the preparation, service, and cleanup of multiple premium operations simultaneously. They will also be skilled in facilitating the delivery of banquet event orders, participating in sales negotiations, and overseeing financial reporting for premium revenue, expenses, and receivables. The role requires an individual who excels at training and leading a diverse team, setting and achieving sales, food, and labor targets, and ensuring compliance with food safety and occupational health policies.
This position is ideal for leaders with extensive experience in food service management with a focus on premium services, excellent interpersonal and communication skills, and a proven track record managing budgets and operational programs. The successful General Manager will be comfortable working event-based hours, including evenings, weekends, and holidays. The role may involve physical demands such as lifting, standing, and the use of personal protective equipment. Aramark offers a dynamic work environment with opportunities to develop new skills and advance within the organization, emphasizing a commitment to excellence, diversity, and professional growth.
The role of General Manager of Premium at Aramark will be based at Acrisure Stadium in Pittsburgh, PA. This position is responsible for overseeing and leading the premium dining operations across multiple units within the stadium. The General Manager of Premium will take charge of the premium services team, manage planning and execution of catering orders, and facilitate premium special events. The role demands a strong focus on customer satisfaction, financial management, and team leadership to ensure that all premium services meet high standards of quality and efficiency.
The General Manager of Premium will be responsible for the full scope of premium operations, including booking events, supervising staff, developing menu options, costing, pricing, hiring, and administrative duties within the department. This leadership role involves managing budgets and financial goals, ensuring compliance with contract requirements, and maintaining excellent client relationships. This position calls for strategic thinking to develop marketing plans, implement service standards, and introduce innovative dining solutions to support business growth and client retention.
Successful candidates will be adept at coordinating the preparation, service, and cleanup of multiple premium operations simultaneously. They will also be skilled in facilitating the delivery of banquet event orders, participating in sales negotiations, and overseeing financial reporting for premium revenue, expenses, and receivables. The role requires an individual who excels at training and leading a diverse team, setting and achieving sales, food, and labor targets, and ensuring compliance with food safety and occupational health policies.
This position is ideal for leaders with extensive experience in food service management with a focus on premium services, excellent interpersonal and communication skills, and a proven track record managing budgets and operational programs. The successful General Manager will be comfortable working event-based hours, including evenings, weekends, and holidays. The role may involve physical demands such as lifting, standing, and the use of personal protective equipment. Aramark offers a dynamic work environment with opportunities to develop new skills and advance within the organization, emphasizing a commitment to excellence, diversity, and professional growth.
Job Requirements
- Bachelor's degree highly preferred
- 5-7+ years of food service management experience
- Availability to work event-based hours including evenings, weekends, and holidays
- Ability to read and implement contractual requirements
- Strong leadership and team management skills
- Experience in budget creation and financial management
- Excellent interpersonal and communication skills
- Physical ability to perform lifting, bending, pushing, pulling and/or extended walking and standing
- Willingness to use personal protective equipment (PPE) when required
Job Qualifications
- 5-7+ years of food service management experience working in premium services
- Must have availability to work event-based hours including evening, weekend, and potentially holiday hours
- Bachelor’s degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
- The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role
- Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
- Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
- Meaningful experience in service industry, contract services, or hospitality environment
- Proven ability leading through other managers
- Experience in creating and managing a department budget, financial controls and analysis
- Experience crafting product sales strategies and implementing operational programs and initiatives
Job Duties
- Coordinate total premium operations to include duties such as booking events, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration
- Be responsible for all aspects of preparation, service, and cleanup for multiple premium operations
- Develop and implement premium dining solutions to meet customers needs
- Develop and maintain effective client and customer rapport
- Develop and implement annual comprehensive marketing plan for premiums services, including but not limited to collateral, sales strategies, and marketing budgets
- Establish and implement service and presentation standards for all premium operations, implement processes to ensure compliance and consistency
- Implement new services to support base business growth and client retentions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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