General Manager of Hospitality Operations

Highgate Hotels is a globally recognized real estate investment and hospitality management company known for its extensive portfolio exceeding $15 billion in assets under management. With a significant footprint spanning over 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate has established itself as a leader in the hospitality industry for more than 30 years. The company's expertise spans the full property lifecycle—from planning and development to recapitalization and disposition—making it a trusted partner for top ownership groups and major hotel brands worldwide. Highgate is noted for its innovative approach in developing bespoke lifestyle brands, legacy brands, and independent hotels, incorporating cutting-edge digital strategies and contemporary programming to enhance guest experiences and operational excellence.

Located in the vibrant heart of Miami Beach, The Goodtime Hotel is a newly developed mixed-use project by Highgate Hotels offering over 45,000 square feet of ground floor and retail spaces. Designed by renowned architects Morris Adjmi and Ken Fulk, this property features modern storefronts with spacious configurations ranging from 500 to over 5,000 square feet, boasting prime frontages along Washington Ave, 6th Street, and 7th Street. The location benefits from unparalleled branding exposure to millions of tourists visiting Miami each year, promising a dynamic environment and a chance to be part of a thriving hospitality destination.

The Goodtime Hotel is currently seeking a seasoned and strategic General Manager with a strong operational background — particularly in food and beverage leadership and high-volume day and nightlife pool operations. Ideal candidates will possess Marriott brand experience and demonstrate a track record of success in luxury or lifestyle hotels, including property rebrands or new openings. The General Manager will be tasked with driving hotel profitability through effective revenue generation, prudent cost control, ensuring exceptional guest satisfaction, and promoting employee development. A critical component of this role includes managing activations, promoters, and third-party entertainment partnerships, all while adhering to Highgate's standards and corporate directives.

In this executive leadership role, the General Manager will oversee daily hotel operations by interacting closely with department heads and conducting weekly staff meetings to align team efforts with business goals. Managing financial performance is essential—ranging from meeting corporate review deadlines to leading monthly financial discussions and budget control. The position demands active involvement in sales efforts, including nurturing top client relationships and coordinating with the Director of Sales to maximize revenue channels. The General Manager will also contribute to developing management talent through structured training programs and corporate initiatives aimed at fostering career advancement.

Ensuring operational excellence extends to regular inspections of guest rooms and the physical property, strict adherence to accounting procedures, timely invoice processing, and maintaining the highest standards of cleanliness and maintenance. Employee conduct and training are paramount; the General Manager will champion a guest-focused culture by motivating, coaching, and disciplining management teams in line with Highgate's Standard Operating Procedures. Compliance across all departments with corporate policies is strictly monitored to preserve the integrity of the brand and the safety of guests and staff alike.

Additionally, the General Manager will spearhead recruitment and performance management activities, overseeing interviews, hiring processes, and appraisal procedures while ensuring fairness and equity in employment practices. This role requires a warm, approachable leadership style combined with strong financial acumen, problem-solving capabilities, and exceptional communication skills to engage effectively with employees, guests, and corporate stakeholders. Overall, this is a pivotal leadership position that offers the opportunity to drive success at a flagship property within a highly respected hospitality organization, supported by a culture committed to innovation and excellence.