General Manager of Catering & Banquets - Texas Motor Speedway

Levy is a pioneering force in the sports and entertainment hospitality industry, widely recognized as the market leader and most critically acclaimed hospitality company within its sector. With a commitment to innovation and excellence, Levy has earned prestigious accolades, including being named one of the 10 most innovative companies in sports by Fast Company magazine and ranking among the top three Best Employers for Diversity in America by Forbes. Levy's diverse portfolio encompasses award-winning restaurants, iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers. The company is known for its involvement in major events such as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games, showcasing its extensive reach and expertise in delivering unparalleled hospitality experiences.

The role of General Manager of Catering & Banquets at Texas Motor Speedway offers a dynamic leadership opportunity within Levy’s Premium department. This full-time position comes with a salary range of $70,000 to $75,000 and includes eligibility for bonuses, underscoring Levy's commitment to rewarding performance. The General Manager will be entrusted with overseeing premium operations aimed at delivering exceptional guest experiences, partner satisfaction, and strong financial outcomes. This role is ideal for an experienced operations leader with a passion for hospitality, food, and retail, preferably with a background in high-end or fine dining environments.

In this leadership capacity, the General Manager will be responsible for the recruitment and comprehensive training of team members, ensuring adherence to Levy’s standards and procedures. Close collaboration with the location leadership team will be essential to continuously drive improvements in guest satisfaction and financial performance. The role demands a proactive approach to engagement within the premium department and meticulous oversight of season planning and event preparation to guarantee event readiness.

Developing and maintaining strong relationships with regular guests and suite holders will be a key focus area, as will working in conjunction with the culinary team to curate and refine menus across premium spaces. The role involves management of operational systems such as the Suites Management System and ensuring consistent communications materials support promotional activities. The General Manager will also be charged with managing loss prevention activities, including cash handling and stock management procedures.

Attendance and active participation in event planning meetings and coordination with multiple departments will be necessary to ensure seamless operations. Oversight responsibilities include compliance with payment card information security rules, conducting progressive coaching, monthly financial reporting, and action planning.

The role extends to maintaining the physical environment of premium areas, including regular inspections, cleaning, and equipment maintenance. Responsible alcohol service practices and incident log management are critical safety and compliance aspects of the position. Additional duties include managing team member scheduling according to demand, recruitment, onboarding, orientation, safety training, and handling guest complaints and team incidents.

Levy fosters a culture where the team is considered family, and they are committed to supporting their associates with comprehensive benefits including medical, dental, vision, life insurance, disability insurance, retirement plans, flexible time off, paid parental leave, and more. This role offers a unique opportunity to lead within a company that values diversity, equity, and inclusion and prioritizes creating an authentic and supportive workplace environment where every associate can thrive and deliver their best work.