General Manager - Miami, FL

Petco Animal Supplies, Inc. is a leading pet specialty retailer dedicated to improving the lives of pets and their parents. Established over 60 years ago, Petco has become a trusted destination "where the pets go" for everything needed to help pets live their best lives, including nutritious food, toys, reliable supplies, and expert support. With over 1,500 stores across the U.S., Mexico, and Puerto Rico, more than 250 Vetco Total Care hospitals, and numerous preventive care clinics, Petco is a prominent name in the pet care industry. The company also demonstrates its commitment to animal welfare through Petco Love, a nonprofit founded to support local animal welfare groups nationwide and facilitate pet adoption events, helping find homes for approximately 7 million animals.

This General Manager role is a full-time, in-store position located at 18579 S. Dixie Hwy, Miami, FL. As a General Manager, you will lead a high-performing Pet Care Center focused on putting pets first, inspiring partners, delighting customers, and delivering strong business results. You will own the business, responsible for the people, performance, and process within the center while exemplifying outstanding leadership standards. Your everyday mission will involve building engaged teams, driving profitable growth, and ensuring the highest standards of animal care, safety, and customer experience.

At Petco, core values such as "Pet First – Protect & Empower," "Foster the Fun – Connect & Bond," and "Let’s Go! Own & Commit" guide the company culture. The company prioritizes the needs of pets and pet parents, fostering an environment where passion for pets brings teams together while driving business success through authenticity, teamwork, and accountability.

The General Manager acts as a role model and leader who fosters a welcoming, inclusive, and supportive environment for both pets and their parents. Responsibilities include ensuring humane animal care, leading an energized and inclusive team, recruiting and developing talent, and promoting a culture of positivity and collaboration. This leadership role requires a strong focus on financial and operational excellence, including managing sales growth, profitability, payroll, inventory, loss prevention, and community engagement through local events and partnerships.

This position demands hands-on involvement on the sales floor, engaging regularly with partners, customers, and pets. Physical requirements involve frequent standing, walking, bending, lifting up to 50 pounds, and working closely with animals, which necessitates being comfortable with animals and exposure to related environments. Flexible availability including nights, weekends, and holidays is essential.

Petco values authenticity, inclusion, teamwork, and offers growth opportunities through various development programs and career pathways. Working at Petco means contributing to a purpose-driven environment where your leadership directly impacts the health and happiness of pets and those who care for them. This role offers the chance to lead, own, and shape the business every day while benefiting from comprehensive rewards including health and financial benefits, 401K, incentives, and paid time off.