General Manager – Loveland, CO – W. Eisenhower Blvd.

Ziggi's Coffee is a vibrant and community-focused coffee shop known for its dedication to quality, excellent customer service, and fostering a welcoming environment for both customers and staff. As a rapidly growing brand in the specialty coffee industry, Ziggi's Coffee prides itself on creating a positive and inclusive workplace culture that supports employee growth and promotes leadership development. Ziggi's Coffee operates multiple locations, each designed to provide a consistent and memorable experience through premium coffee beverages and exceptional guest service.

The role of the General Manager at Ziggi's Coffee is pivotal to the success of each store location. This position is a hands-on leadership role demanding energy, accountability, and clear direction. The General Manager oversees all aspects of daily store operations while building and maintaining a strong team culture. As the brand ambassador, the General Manager sets the tone for the store, inspiring the team to deliver excellent service and fostering an environment where customers feel welcomed and valued.

This full-time leadership position requires a dynamic individual who thrives in a fast-paced hospitality environment. The General Manager will be responsible for driving operational excellence while nurturing team development and engagement. Core responsibilities include managing labor goals, overseeing inventory, ensuring compliance with food safety standards, and maintaining store cleanliness and organization. Additionally, the role demands a proactive approach to team management through effective communication, ongoing feedback, and coaching. The General Manager is also tasked with interviewing, onboarding, and training new employees to align with Ziggi's Coffee's mission and values.

Success in this role means fostering a confident and engaged team that consistently meets service expectations. The store should achieve operational goals in areas such as labor efficiency, sales targets, quality assurance, and guest satisfaction. The General Manager must cultivate a values-driven culture that reflects Ziggi's Coffee's commitment to quality and community. Moreover, a key performance indicator is the ability to grow future leaders within the team and build a sustainable talent pipeline that supports the store's long-term success.

This role appeals to individuals who have 1-2 years of leadership experience in coffee shops, cafes, or similar fast-paced hospitality settings and who possess a deep understanding of coffee service operations, drink preparation, and guest experience standards. Effective communication and the ability to remain calm and clear under pressure are essential qualities. Additionally, passion for positive team culture and personal development of others are highly valued. The General Manager at Ziggi's Coffee will play a fundamental role in shaping the in-store experience and driving the brand's mission forward through inspired leadership.