Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Life insurance
Job Description
Resorts World Las Vegas is a premier luxury resort and casino destination known for its upscale accommodations, world-class entertainment, and exceptional dining experiences. As a leading establishment in the hospitality industry, Resorts World Las Vegas is committed to delivering unparalleled guest services and maintaining a vibrant, luxurious atmosphere that attracts visitors from around the globe. The resort combines elegance, innovation, and guest-centric operations to create memorable experiences that consistently exceed expectations. The property is not only recognized for its striking architecture and lavish amenities but also for fostering a culture of excellence among its team members, emphasizing safety, security, cleanliness, and guest engagement as core pillars of its service philosophy.
The role of General Manager Lounge (GM) at Resorts World Las Vegas is a strategic leadership position overseeing a high-volume luxury bar and restaurant venue within the resort. This role requires a dynamic leader who can drive operational excellence, maximize financial performance, and uphold the resort’s upscale brand identity through superior guest satisfaction. The GM is responsible for all venue management aspects, including leading department heads, supervising daily operations, and ensuring compliance with health and safety regulations. With a focus on fostering a high-performance culture, the GM utilizes coaching, accountability, and innovation to elevate team effectiveness and service standards.
This senior role demands a visionary approach to managing the bar and restaurant environment, ensuring that ambiance, service, and cleanliness meet the highest luxury standards. The GM must adeptly handle guest relations, resolving issues promptly and professionally to cultivate loyalty. Financial stewardship is another critical facet, with responsibilities encompassing budgeting, forecasting, cost control, and P&L management to drive profitability. The GM works closely with marketing and public relations teams to enhance brand visibility and increase venue traffic through strategic campaigns and social media management.
Recruitment, training, onboarding, and performance management are central to the role, ensuring the venue is staffed by motivated and well-trained personnel who represent the brand's polished image. The GM is also entrusted with inventory management, operational documentation, and the seamless execution of special events, partnering with sales and event teams to deliver flawless private functions. The position requires maintaining open communication with executive leadership to report operational updates and support entertainment and technical production within the venue to create an engaging guest atmosphere.
Overall, the GM Lounge role at Resorts World Las Vegas demands a capable, experienced professional with a proven track record in luxury hospitality management. It offers an exciting opportunity to lead a dynamic team in a fast-paced, upscale environment that values quality, innovation, and outstanding guest experiences. This employment position encourages leadership development and operational excellence within one of Las Vegas’s most prestigious hospitality venues.
The role of General Manager Lounge (GM) at Resorts World Las Vegas is a strategic leadership position overseeing a high-volume luxury bar and restaurant venue within the resort. This role requires a dynamic leader who can drive operational excellence, maximize financial performance, and uphold the resort’s upscale brand identity through superior guest satisfaction. The GM is responsible for all venue management aspects, including leading department heads, supervising daily operations, and ensuring compliance with health and safety regulations. With a focus on fostering a high-performance culture, the GM utilizes coaching, accountability, and innovation to elevate team effectiveness and service standards.
This senior role demands a visionary approach to managing the bar and restaurant environment, ensuring that ambiance, service, and cleanliness meet the highest luxury standards. The GM must adeptly handle guest relations, resolving issues promptly and professionally to cultivate loyalty. Financial stewardship is another critical facet, with responsibilities encompassing budgeting, forecasting, cost control, and P&L management to drive profitability. The GM works closely with marketing and public relations teams to enhance brand visibility and increase venue traffic through strategic campaigns and social media management.
Recruitment, training, onboarding, and performance management are central to the role, ensuring the venue is staffed by motivated and well-trained personnel who represent the brand's polished image. The GM is also entrusted with inventory management, operational documentation, and the seamless execution of special events, partnering with sales and event teams to deliver flawless private functions. The position requires maintaining open communication with executive leadership to report operational updates and support entertainment and technical production within the venue to create an engaging guest atmosphere.
Overall, the GM Lounge role at Resorts World Las Vegas demands a capable, experienced professional with a proven track record in luxury hospitality management. It offers an exciting opportunity to lead a dynamic team in a fast-paced, upscale environment that values quality, innovation, and outstanding guest experiences. This employment position encourages leadership development and operational excellence within one of Las Vegas’s most prestigious hospitality venues.
Job Requirements
- Minimum 5 years of experience in high-volume hospitality (restaurant, nightclub, dayclub, or entertainment venue)
- minimum 3 years in a senior leadership or general management role
- must be at least 21 years of age
- proven track record of managing luxury hospitality operations
- high school diploma
- proof of eligibility to work in the United States
- ability to obtain Food Handler Card
- ability to obtain Alcohol Awareness Card
- ability to obtain Non-Gaming Card
Job Qualifications
- Working knowledge of food and wine evaluation and selection
- proficient in financial management
- familiar with restaurant management software system(s)
- ability to effectively communicate in English
- polished appearance and demeanor
- excellent customer services skills
- ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- ability to successfully lead and mentor a team
- ability to work varied shifts, including nights, weekends and holidays
Job Duties
- Maintain full visibility across the venue to ensure ambiance, service, and cleanliness meet luxury standards
- address guest opportunities with professionalism and resolve issues to ensure satisfaction and loyalty
- drive revenue and profitability through strategic planning, cost control, and sales initiatives
- oversee budgeting, forecasting, and P&L management
- ensure timely variance reporting and financial accuracy
- lead recruitment, onboarding, training, and performance management of all staff and management personnel
- approve purchase orders, manage inventory levels, and enforce strict inventory controls
- ensure compliance with health, safety, sanitation, and licensing regulations
- collaborate with public relations and marketing teams to execute campaigns that elevate brand visibility and drive traffic
- maintain highest standards of food and beverage quality, presentation, and service consistency
- monitor market trends and competitor activity to identify growth opportunities and refine strategy
- oversee venue’s social media presence and ensure alignment with brand voice and promotional goals
- partner with sales and events teams to ensure flawless execution of private events and banquets
- maintain open communication with executive leadership and report major operational updates
- ensure accurate completion of financial reports, payroll, scheduling, and operational documentation
- support entertainment and technical production to create a dynamic and engaging guest atmosphere
- enforce responsible alcohol service protocols and manage intoxicated or disruptive guests with discretion
- oversee daily opening, running, and closing duties
- ensure all areas are clean, stocked, and guest ready
- participate in promotional activities, modeling programs, and media campaigns as needed
- use personal device for operational tasks, communication, and document review
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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