General Manager - Little Rock, AR

Petco Animal Supplies, Inc. is a leading pet specialty retailer and a category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With a workforce of over 29,000 employees, Petco operates more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico. These facilities include over 250 Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers. Petco is known for its purpose-driven approach, deeply rooted in its core values, which emphasize loving all pets like their own, shaping the future of the pet industry, improving lives, driving outstanding results collaboratively, and fostering an inclusive environment where everyone is welcome as they are. The company is steadfast in its commitment to doing what is right for pets, people, and the planet, creating a culture that nurtures well-being and authenticity among its partners.

As a General Manager at Petco, you play a vital role in bringing this purpose to life by leading a high-performing Pet Care Center that prioritizes pets' health and happiness while inspiring your team and delighting customers. This full-time leadership position is integral to driving business success, managing all aspects of operations, and ensuring the highest standards of animal care, safety, and customer service. The General Manager acts as the owner of their business, accountable for people management, operational excellence, financial performance, and process optimization. With a passion for pets and people, you will build engaged and diverse teams, foster an inclusive and positive culture, and drive profitable growth in alignment with Petco's values.

In this role, you will champion the health, safety, and humane treatment of all animals in your care, consistently upholding Petco's standards and policies. By creating a welcoming and supportive environment for pets and pet parents, you will cultivate customer loyalty and trust. Your leadership approach is grounded in integrity, transparency, and an unwavering commitment to ethical decision-making. You will build and lead an energized team that embodies Petco's brand, ensuring exceptional customer service and partner engagement. Your responsibilities include attracting, hiring, training, coaching, and developing talent across all roles within the Pet Care Center, fostering a collaborative culture where partners feel empowered and motivated.

The General Manager owns the business results by driving sales growth, profitability, and operational efficiency. You will analyze financial and operational data to identify growth opportunities and execute strategies to enhance performance. Effective management of labor, payroll, expenses, merchandising, inventory, and daily store operations is essential to meet brand and safety standards. As a community leader, you will represent Petco through local events, adoption initiatives, and partnerships that strengthen the company's impact and presence.

This role requires a hands-on approach within a retail Pet Care Center environment, with regular presence on the sales floor to lead by example and engage directly with customers, partners, and pets. The work includes standing, walking, and occasional physical tasks such as lifting up to 50 pounds, as well as interacting safely with animals and cleaning chemicals. Flexibility to work evenings, weekends, and holidays is needed to support Petco's operating hours. Overall, Petco offers a welcoming, inclusive culture focused on making a real difference, providing growth opportunities, and allowing you to own and shape your business every day.