General Manager in Training - Retail

Love's Travel Stops & Country Stores is a prominent American family-owned and operated company headquartered in Oklahoma City, Oklahoma. Established in 1964, Love's has grown into a leading provider of travel stops across the United States, employing nearly 40,000 team members dedicated to fueling customers' journeys. The company focuses on delivering value through a broad range of products and services catered to professional drivers, fleets, the traveling public, RVers, alternative energy users, and wholesale fuel customers. Known for its innovation-driven approach and strong community engagement, Love's fosters an inclusive and supportive workplace culture recognized through numerous awards. The company values employees who are motivated, customer-focused, and ready to contribute to its ongoing growth and success.

The role of Operations Manager at Love's Travel Stops & Country Stores is vital for ensuring operational efficiency, quality service, and customer satisfaction. This management position involves overseeing multiple facets of business operations, including retail stores, fuel stations, restaurant services, fresh kitchen areas, and truck care facilities. The Operations Manager acts as a key leader responsible for maintaining a safe, clean, and well-maintained facility by monitoring customer amenities such as restrooms and showers, ensuring equipment maintenance, and conducting safety checks. This role also entails driving sales by managing inventory, ordering, stocking, and merchandising to meet product demand efficiently.

An Operations Manager at Love's supports the General Manager by assisting in task execution, overseeing schedule and cash integrity, and fulfilling reporting requirements on a daily, weekly, and monthly basis. Financial acumen is essential, as the manager analyzes profit and loss statements to make informed decisions that optimize sales opportunities and cost efficiencies. Additionally, this position is involved in talent acquisition processes, collaborating with other managers to recruit and develop team members effectively.

This position offers competitive pay with a rich benefits package, including company-funded tuition assistance, paid time off, flexible scheduling, a 401(k) plan with a 100% match up to 5%, and medical, dental, and vision insurance after 30 days of employment. The company also emphasizes career development opportunities and provides performance-based rewards through a quarterly bonus program and profit-sharing options.

Ideal candidates are those with significant experience—at least two years in retail, travel stops, convenience stores, big box, grocery, or department store management. They should have managed operations with annual sales volumes exceeding $2 million and demonstrate the ability to interpret and affect budgets and profit and loss statements. Supervising and training a team of 5 to 10 or more employees is a crucial part of the role, requiring strong leadership and communication skills.

The position demands flexibility in work schedules, including the ability to work various shifts such as days, afternoons, evenings, nights, weekends, holidays, and occasional overnight shifts. Physical requirements include the ability to talk, hear, move around, lift up to 50 pounds, and have clear vision to perform job duties effectively. Proficiency with computer programs, systems, and technology tools is also necessary to manage daily operations efficiently.

Embodying the company's culture, the Operations Manager is expected to foster outstanding customer service, build positive rapport with customers and employees, and contribute to a supportive team environment. Love's encourages veterans to apply and is an equal opportunity employer dedicated to diversity and inclusion in the workplace. This career opportunity is well-suited for driven individuals seeking to make a meaningful impact, grow professionally, and be part of an award-winning company dedicated to innovation and community values.