General Manager in Training - Retail

Love's Travel Stops and Country Stores is a family-owned and operated business headquartered in Oklahoma City, with a rich history dating back to 1964. As a leading company in the travel stop industry, Love's serves a diverse customer base including professional drivers, fleets, the traveling public, RVers, alternative energy customers, and wholesale fuel buyers. With nearly 40,000 team members nationwide, Love's Travel Stops combines innovative services with a commitment to quality, community involvement, and fostering an inclusive workplace. Recognized by Indeed with the Better Work Award in 2023, this company prides itself on creating a supportive and opportunity-driven environment for its employees. Love's offers competitive pay, comprehensive benefits, and a strong culture that emphasizes career development and customer satisfaction.

The role of Operations Manager at Love's Travel Stops and Country Stores is a dynamic and integral position designed for driven individuals eager to contribute to operational excellence and business growth. Operations Managers oversee multiple facets of daily business operations encompassing retail stores, fuel sales, restaurant and fresh kitchen services, and truck care. This leadership role requires a hands-on approach to maintaining safety, cleanliness, and well-maintained facilities through regular checks and upkeep of restrooms, showers, and equipment.

Operations Managers play a critical role in driving sales by managing product ordering, inventory, and merchandising standards to meet the evolving needs of customers. They assist General Managers in executing daily operational tasks, ensuring schedule adherence, cash integrity, and accurate completion of daily, weekly, and monthly reports. A key responsibility includes understanding and analyzing financial reports such as profit and loss statements to pinpoint opportunities for improvement and growth. Collaboration within talent acquisition efforts and fostering a positive employee environment is also a key element of this role.

Ideal candidates for this opportunity possess over two years of management experience in retail, travel stop or convenience stores, big box, grocery, or department store environments, with proven ability to manage operations with sales volume exceeding $2 million annually. Candidates should demonstrate expertise in budgeting, deciphering financial statements, and supervising teams ranging from five to ten or more employees. Proficiency in Microsoft Office applications including Outlook, Word, and Excel is essential. Candidates must be able to complete a pre-employment drug screen and background check successfully.

The Operations Manager position at Love’s offers a flexible and varied work schedule, potentially covering days, afternoons, evenings, nights, occasional overnights, weekends, and holidays to meet the operational needs of the business. Exceptional communication skills, a customer-first mindset, and the capability to build positive rapport with employees and customers alike are vital. The role demands strong organizational skills, multitasking abilities, and attention to detail in a fast-paced, team-oriented environment.

Physical demands include frequent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing, along with lifting or moving items weighing more than 75 pounds. Specific vision requirements and the ability to talk and hear regularly complete the physical profile for this position. Experienced managers looking to make a measurable impact within a renowned, supportive organization will find this role particularly rewarding. Love’s Travel Stops is committed to equal opportunity employment and encourages veterans to apply, underscoring the company’s dedication to diversity and inclusion.