Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
wellness programs
Flexible Hours
Paid Time Off
competitive pay
retirement plans
Financial planning services
training programs
Career paths
mentorship opportunities
performance-based incentives
Bonuses
employee recognition programs
inclusive workplace
Customizable benefits
Job Description
IHOP, known globally as the International House of Pancakes, is a leading restaurant chain celebrated for its welcoming atmosphere, extensive menu, and commitment to exceptional customer service. Established in 1958, IHOP has grown into a beloved brand with numerous locations across the United States and internationally. The company prides itself on delivering delicious breakfast, lunch, and dinner options that cater to diverse tastes, making it a favorite dining destination for families, friends, and individuals alike. IHOP's inclusive and dynamic work environment encourages growth, teamwork, and the pursuit of excellence, making it an excellent place to build a rewarding career in the hospitality and restaurant industry.
The role of General Manager at IHOP serves as a pivotal leadership position responsible for the comprehensive management of restaurant operations. This role demands a passionate and skilled professional capable of overseeing all facets of day-to-day activities including staffing, scheduling, budgeting, and maintaining compliance with health and safety standards. As a General Manager, you will spearhead the efforts to drive sales growth, optimize profitability, and enhance the overall guest experience. Your leadership will be instrumental in cultivating a positive work culture that motivates and develops a team of dedicated professionals committed to delivering memorable dining experiences. The position also involves managing inventory and supply chain efficiencies to minimize waste and control costs effectively.
Beyond operational oversight, the General Manager is a strategic thinker who uses data-driven insights from key performance indicators such as sales trends, labor costs, and customer satisfaction metrics to inform business decisions. Communication and interpersonal skills are paramount as the role requires addressing customer concerns promptly and professionally while fostering strong relationships with guests. This full-time leadership position offers opportunities for career progression within a globally recognized brand and supports professional development through comprehensive training programs and mentorship opportunities. With competitive compensation, including paid weekly wages and a robust benefits package, this role is ideal for individuals seeking to advance their career in restaurant management while making a meaningful impact on team performance and guest satisfaction.
The role of General Manager at IHOP serves as a pivotal leadership position responsible for the comprehensive management of restaurant operations. This role demands a passionate and skilled professional capable of overseeing all facets of day-to-day activities including staffing, scheduling, budgeting, and maintaining compliance with health and safety standards. As a General Manager, you will spearhead the efforts to drive sales growth, optimize profitability, and enhance the overall guest experience. Your leadership will be instrumental in cultivating a positive work culture that motivates and develops a team of dedicated professionals committed to delivering memorable dining experiences. The position also involves managing inventory and supply chain efficiencies to minimize waste and control costs effectively.
Beyond operational oversight, the General Manager is a strategic thinker who uses data-driven insights from key performance indicators such as sales trends, labor costs, and customer satisfaction metrics to inform business decisions. Communication and interpersonal skills are paramount as the role requires addressing customer concerns promptly and professionally while fostering strong relationships with guests. This full-time leadership position offers opportunities for career progression within a globally recognized brand and supports professional development through comprehensive training programs and mentorship opportunities. With competitive compensation, including paid weekly wages and a robust benefits package, this role is ideal for individuals seeking to advance their career in restaurant management while making a meaningful impact on team performance and guest satisfaction.
Job Requirements
- bachelor’s degree in business administration, hospitality management, or a related field preferred
- minimum of 3-5 years of progressive experience in restaurant management, including leadership roles
- ability to work flexible hours, including evenings, weekends, and holidays, as needed
Job Qualifications
- bachelor’s degree in business administration, hospitality management, or a related field preferred
- minimum of 3-5 years of progressive experience in restaurant management, including leadership roles
- strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team
- proven track record of achieving business results, driving sales growth, and managing profitability
- excellent communication, negotiation, and problem-solving skills
- ability to work flexible hours, including evenings, weekends, and holidays, as needed
Job Duties
- lead and manage all aspect of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets
- recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration
- ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations
- implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency
- monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions
- handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations
- manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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