Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
wellness programs
Flexible Hours
Paid Time Off
competitive pay
retirement plans
training programs
performance-based incentives
employee recognition programs
inclusive environment
Job Description
IHOP, also known as the International House of Pancakes, is a prominent and beloved breakfast restaurant chain renowned for its wide variety of pancakes, lunch and dinner items, and friendly dining atmosphere. Founded in 1958, IHOP has grown to become a staple in the casual dining industry with locations across the United States and internationally. The establishment prides itself on delivering exceptional customer service, quality food, and creating memorable dining experiences for families, friends, and individuals alike. IHOP is dedicated to fostering a positive workplace culture that supports career growth, inclusivity, and employee well-being. Known for community involvement and innovative menu offerings, IHOP continues to be a preferred destination for breakfast lovers and casual diners.
The role of General Manager at IHOP is a critical leadership position responsible for overseeing the comprehensive operations of the restaurant. As the general manager, you will be the driving force behind the restaurant's success, leading a team of dedicated professionals to achieve business goals, maintain operational excellence, and deliver exceptional guest experiences consistently. This position requires a dynamic leader who can effectively manage diverse operational aspects, including staffing, scheduling, budgeting, and compliance with health and safety standards. The General Manager will recruit, train, and develop staff, fostering a collaborative and positive work environment while ensuring all team members are motivated and equipped to perform at their best. Moreover, the role involves implementing strategic initiatives to drive sales growth, maximize profitability, and improve operational efficiency through data-driven decision-making and key performance indicators monitoring.
Additionally, the General Manager at IHOP will handle customer inquiries, resolve complaints with professionalism, and uphold the restaurant's high standards of service. By managing inventory control, optimizing supply chain processes, and enforcing cost-control measures, the General Manager contributes to sustaining a profitable and smoothly functioning restaurant environment. The job demands adaptability, strong problem-solving skills, and a customer-centric approach to maintain IHOP's reputation as a top-quality dining destination. This full-time leadership opportunity offers competitive pay, benefits, and the chance to grow within a supportive and well-established company that values innovation, teamwork, and excellence in service.
The role of General Manager at IHOP is a critical leadership position responsible for overseeing the comprehensive operations of the restaurant. As the general manager, you will be the driving force behind the restaurant's success, leading a team of dedicated professionals to achieve business goals, maintain operational excellence, and deliver exceptional guest experiences consistently. This position requires a dynamic leader who can effectively manage diverse operational aspects, including staffing, scheduling, budgeting, and compliance with health and safety standards. The General Manager will recruit, train, and develop staff, fostering a collaborative and positive work environment while ensuring all team members are motivated and equipped to perform at their best. Moreover, the role involves implementing strategic initiatives to drive sales growth, maximize profitability, and improve operational efficiency through data-driven decision-making and key performance indicators monitoring.
Additionally, the General Manager at IHOP will handle customer inquiries, resolve complaints with professionalism, and uphold the restaurant's high standards of service. By managing inventory control, optimizing supply chain processes, and enforcing cost-control measures, the General Manager contributes to sustaining a profitable and smoothly functioning restaurant environment. The job demands adaptability, strong problem-solving skills, and a customer-centric approach to maintain IHOP's reputation as a top-quality dining destination. This full-time leadership opportunity offers competitive pay, benefits, and the chance to grow within a supportive and well-established company that values innovation, teamwork, and excellence in service.
Job Requirements
- Ability to lift and carry trays of food and beverages, typically up to 50 pounds
- prolonged periods of standing and walking throughout the shift
- frequent bending, reaching, and twisting
- good hand-eye coordination
- clear verbal communication to interact effectively with team members and guests
- capability to work in diverse temperature conditions
- ability to work flexible hours, including evenings, weekends, and holidays, as needed
Job Qualifications
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred
- minimum of 3-5 years of progressive experience in restaurant management, including leadership roles
- strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team
- proven track record of achieving business results, driving sales growth, and managing profitability
- excellent communication, negotiation, and problem-solving skills
- ability to work flexible hours, including evenings, weekends, and holidays, as needed
Job Duties
- Lead and manage all aspects of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets
- recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration
- ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations
- implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency
- monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions
- handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations
- manage inventory levels, control costs, and optimize supply chain management to minimize waste and maximize profitability
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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