Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $54,495.00 - $59,720.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work Life Balance
Job Description
HMSHost is a leading provider of food and beverage services, renowned for managing airport lounges and other hospitality venues globally. The company focuses on delivering high-quality customer experiences through exceptional food, service, and ambiance. HMSHost partners with major airlines like American Airlines to operate premium airport lounges where travelers can enjoy comfort and convenience before their flights. The organization is dedicated to innovation in hospitality and continuously strives for operational excellence, customer satisfaction, and employee engagement. HMSHost is respected for its commitment to quality standards, employee development, and fostering a positive work environment. They emphasize team management, clear communication, and... Show More
Job Requirements
- Experience as a supervisor or unit-level manager in high volume airline lounge or multi-unit F&B operations
- Ability to manage teams and delegate tasks effectively
- Strong problem-solving and multitasking abilities
- Knowledge of HMSHost service and operation standards
- Ability to communicate clearly in English, both written and spoken
- Commitment to uphold company policies and maintain high customer service standards
Job Qualifications
- Three to five years of supervisory or management experience in airline lounge or multi-unit food and beverage operations
- Proven team management and delegation skills
- Ability to resolve issues effectively and multitask in a fast-paced environment
- Knowledge of company policies, product, service, quality, equipment, and operational standards
- Strong communication skills, both verbal and written
- Experience in coaching and developing staff
- Understanding of quality assurance and loss prevention practices
Job Duties
- Manage day to day activities of associates and assign responsibilities to ensure lounge operations
- Ensure lounge is staffed appropriately, clean, inventory levels are maintained, and equipment is functional
- Maintain high standards of food quality, service, ambiance, and customer satisfaction
- Monitor and coach staff to uphold airline and HMSHost service standards
- Oversee operational results to maximize guest satisfaction, associate satisfaction, and financial outcomes
- Develop and implement action plans to improve operational performance
- Maintain quality control records and ensure compliance with quality assurance and loss prevention policies
- Communicate effectively to maintain positive associate relations, including hiring, training, performance reviews, and disciplinary actions
- Partner with senior directors and various departments to ensure product specifications and cost controls are met
Job Location
Loading...
You may be also interested in:
Popular Cities