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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,100.00 - $90,700.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Paid holidays
Job Description
Hard Rock Las Vegas is an upcoming luxurious and vibrant integrated resort located on the iconic Las Vegas Strip. Featuring a spectacular guitar-shaped hotel that redefines the iconic skyline, this resort promises a world-class hospitality experience that encompasses gaming, fine dining, entertainment, retail, and wellness. The resort will have over 3,700 hotel rooms, expansive gaming spaces of approximately 175,000 square feet, two world-class spas, multiple pools, live entertainment venues, and a diverse set of restaurants, lounges, and retail outlets. Established under the globally renowned Hard Rock brand, the property aims to become a benchmark of quality and luxury hospitality on... Show More
Job Requirements
- Ability to multi-task efficiently in a high stress, fast paced environment
- strong interpersonal skills, displays empathy, authenticity and vision, team oriented and enjoys working with and assisting people
- motivate and inspire team members to foster trust and drive action
- ability to effectively communicate in one-on-one, small group, and large group settings
- ability to establish and maintain an effective working relationship with management, employees, and vendors
- ability to maintain confidentiality of sensitive information
- effective listening abilities with strong judgment skills to make critical on-site judgement
- ability to plan, organize, and execute multiple projects within established timelines
- must be able to present information in clear, concise terms
- detail oriented and demonstrated problem solving skills
- excellent customer services skills
- professional appearance and demeanor
- ability to communicate effectively in English, in both written and oral forms
- proficiency in the following systems and programs: Excel, Word, PowerPoint, and Outlook
- develop and administer goals, objectives, and procedures
- make unpopular and/or difficult decisions which benefit the organization in the short and long term
- be a strategic, analytical, ethical, and effective motivator
- forecast changes in the economic climate and/or profits and react accordingly
- participate in the development and administration of goals, objectives, and procedures
- prepare clear and concise administrative and financial reports
- interpret and explain policies and procedures
- operate various types of office equipment
- establish and maintain effective working relationships with those contacted during work
- interpret and apply federal, state, and local policies, laws, and regulations
- be flexible to work varying shifts and time schedules as needed
Job Qualifications
- Requires a BS/BA degree in Hospitality Management or another related field
- master’s degree preferred
- minimum of ten (10) years hotel experience including five (5) years at department head level
- a minimum of 5 years professional experience within 5-star hotels rooms
- hands-on experience in the successful opening and launch of 5-star hotels
- proven expertise working with lifestyle hospitality brands
- demonstrates stability in roles, maintaining an average tenure of at least 3 years in each position
- flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate
- ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Job Duties
- Exhibit conduct in accordance with all Gaming Commission Regulations and Hard Rock departmental policies and procedures
- provide strategic leadership and oversight for the Guitar Hotel operation and seamless alignment of the hotel's culture, mission, values, and quality standards to ensure consistent delivery of Forbes 5-Star service and operations
- overall accountability for the Guitar Hotel's financial performance, brand integrity, operational excellence, and strategic direction
- resort-wide management of the luxury service team, including VIP Services, Concierges and Spa/Salon
- set clear performance expectations, lead by example, and hold team members accountable for achieving goals within agreed timelines and standards
- responsible for training programs that ensure all team members possess the technical knowledge, soft skills and behavioral standards required to deliver the highest level of exceptional service
- proactively address operational issues, risks, and liabilities, communicating effectively with leadership to ensure resolution and alignment
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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