General Manager - Hospitality

Highway West Vacations is a leading hospitality company that operates a variety of vacation rental properties across the United States. Known for its commitment to excellent guest experiences, the company offers a range of accommodations and services designed to provide memorable stays for travelers. Highway West Vacations prioritizes customer service, operational excellence, and community engagement to maintain its reputation as a trusted vacation rental provider.

Located at Conkling Marina & Resort in Worley, ID, the General Manager position is a full-time, exempt role that carries significant responsibility for the overall success of this unique resort property. Highway West Vacations offers a comprehensive compensation package that includes fully company-paid employee health insurance, vacation and sick leave, paid holidays, and life insurance for full-time employees. Additionally, every team member benefits from exclusive discounts, enhancing the overall employment experience.

The General Manager at Highway West Vacations serves as the chief leader and operational driver of the Conkling Marina & Resort property. This pivotal role involves overseeing all departments within the resort, including front desk operations, housekeeping, maintenance, and guest services. The GM is responsible for setting departmental goals, tracking performance, and continuously seeking improvements in service quality, operational efficiency, and financial management. This position demands a strong leadership presence, the ability to motivate and coach managers and staff, and a hands-on approach to problem-solving and guest relations.

Operational leadership is a core component of the General Manager’s responsibilities. This includes maintaining a comprehensive schedule to ensure 24/7 Manager on Duty coverage, especially during nights, weekends, and holidays, when guest needs are often most critical. The GM regularly conducts weekly meetings, property inspections, and coaching sessions to foster continuous improvement. Monitoring daily operations and stepping in to support department heads ensures smooth functioning and swift resolution of any issues. Guest satisfaction is paramount, and the GM personally addresses complaints to guarantee prompt and effective resolutions.

Financial oversight is equally important in this role. The General Manager acts as the financial steward of the property, managing budgeting, forecasting, and financial reporting. Implementing cost control measures and maintaining financial discipline helps the property meet its financial goals. Payroll processing and compliance with labor laws are also critical tasks, necessitating strong administrative skills and attention to detail.

As a team leader, the GM is responsible for recruiting, onboarding, and training team members to uphold company standards. Assessing employee skills and tailoring training programs ensures the team is well-equipped to deliver exceptional service. Supporting managers with coaching, counseling, and performance reviews helps maintain a motivated and productive workforce. The GM also manages employee relations issues and fosters a positive, customer-centered workplace culture. Conflict resolution among team members is handled diplomatically to maintain harmony and collaboration.

Community engagement and customer relations form another facet of this role. Monitoring guest satisfaction scores and implementing strategies to enhance them is an ongoing priority. The GM represents the property in the local community, promoting the resort through site tours and participation in community events. Maintaining a professional and positive public image reinforces the company’s values and reputation.

This role requires a flexible schedule with availability during evenings, weekends, and holidays. The GM must be physically capable of working on their feet for extended periods and able to lift up to 20 pounds when necessary. The ideal candidate holds an associate’s degree (a bachelor’s degree in hospitality, hotel, or tourism management is preferred) and has 4-5 years of leadership experience in hospitality or related industries. The job demands strong leadership, excellent communication, and proficient computer skills in Microsoft Office applications. Highway West Vacations is an equal opportunity employer committed to diversity and inclusion across all aspects of employment.