General Manager - Holiday Inn

Holiday Inn Express & Suites Fayetteville South is a vibrant hotel managed by Strand Hospitality, a well-respected hospitality company known for its commitment to excellent guest experiences and employee satisfaction. Located in the thriving city of Fayetteville, this hotel offers travelers a comfortable and convenient stay, featuring modern amenities, friendly service, and a welcoming atmosphere. Strand Hospitality manages a portfolio of hotels with a reputation for operational excellence and a focus on building lasting relationships with guests, employees, and stakeholders. The company prides itself on fostering a supportive work environment where team members can grow professionally and enjoy competitive benefits and salaries.

The General Manager role at Holiday Inn Express & Suites Fayetteville South is a vital leadership position responsible for overseeing all hotel operations to ensure profitability and outstanding guest satisfaction. This full-time leadership role requires managing day-to-day hotel functions, including staff supervision, financial management, marketing efforts, and maintaining high standards for safety, cleanliness, and customer service. The General Manager serves as the primary ambassador for both the brand and the hotel, driving strategic planning and teamwork across departments to uphold the company's mission and values.

Working closely with above-property leadership, owners, and various stakeholders, the General Manager is accountable for the success and smooth operation of the hotel. This includes managing financial aspects such as budgeting, forecasting, invoicing, and cash deposits while actively pursuing collections and revenue growth opportunities. Key responsibilities also involve conducting regular meetings to promote clear communication, motivating employees to excel, ensuring compliance with company policies, and maintaining positive relationships with contractors and suppliers.

This role demands a leader who is passionate about delivering exceptional guest services and creating a culture of learning and growth within the team. The ideal candidate will have previous experience in exempt level hotel management, preferably with brand experience, and demonstrate strong competencies in leadership, financial management, guest satisfaction, decision-making, and employee relations. The position requires someone who can meet the physical demands of frequent walking, standing, bending, lifting, and handling office tasks requiring fine motor skills.

Strand Hospitality values respect, adaptability, service, accountability, unity, and dedication, which are core to every associate's work ethic and interaction. They support diversity and equal opportunity in hiring and employment practices, ensuring a welcoming and inclusive environment for all team members. Benefits for this role include competitive salaries, medical, dental, vision insurance, paid time off, life and disability insurance, 401(k) with company match, and various discounts on travel and entertainment.

This opportunity offers a challenging yet rewarding career path for an experienced hospitality professional eager to lead a busy hotel and contribute to its ongoing success within Strand Hospitality's growing portfolio.