General Manager - Hilton Garden Inn Buffalo Downtown

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $90,000.00 - $110,000.00

Work Schedule

Standard Hours

Benefits

competitive salary

performance-based bonus

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Job Description

Hilton Garden Inn Buffalo Downtown is part of the renowned Hilton Hotels & Resorts brand, offering a sophisticated and welcoming hospitality experience in the heart of Buffalo, New York. Known for blending comfort, convenience, and quality service, Hilton Garden Inn caters to both business and leisure travelers with modern amenities and a commitment to exceptional guest satisfaction. The hotel is strategically located downtown, providing guests easy access to local attractions, business districts, and cultural landmarks. With a focus on superior service and a positive environment for both guests and employees, Hilton Garden Inn Buffalo Downtown represents a premier destination for... Show More

Job Requirements

Bachelor’s degree in hospitality management or related field preferred
Minimum 5 years of experience in hotel leadership roles
Demonstrated ability to lead cross-functional teams
Excellent interpersonal and communication skills
Strong analytical and problem-solving abilities
Proficiency with hotel management software
Willingness to work flexible hours including weekends and holidays

Job Qualifications

5+ years of hotel leadership experience (assistant general manager or general manager preferred)
Experience with Hilton brand preferred
Proven track record of driving revenue and guest satisfaction scores
Strong leadership, communication, and decision making skills
Financial acumen including budgeting, forecasting, and profit and loss management

Job Duties

Lead and oversee all hotel operations including front desk, housekeeping, food and beverage, sales, and maintenance
Drive revenue growth, profitability, and expense control to meet or exceed financial goals
Deliver exceptional guest experiences aligned with brand standards
Recruit, train, coach, and develop a high-performing team
Foster a culture of accountability, service excellence, and continuous improvement
Maintain compliance with brand, safety, and regulatory standards
Analyze performance metrics and implement initiatives for improvement

Job Criteria

Experience

Expert Level (7+ years)

Job Location

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