General Manager - HGI Old Town

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $150,000.00 - $160,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities

Job Description

Hilton Garden Inn Old Town San Diego is a premier hotel located in a vibrant, historic area known for its cultural attractions and highly sought-after visitor experiences. Managed by Coury Hospitality, a reputable company known for its commitment to excellence, partnership, and seamless hotel management, this property offers a modern, energetic environment where innovation and guest satisfaction set the tone. The hotel features an array of amenities including a modern lobby, outdoor pool, fitness center, EV charging stations, an on-site restaurant and bar, as well as business meeting spaces, making it a versatile and dynamic location for both guests and employees. Situated just steps from iconic San Diego attractions such as Old Town's historic sites, SeaWorld, the zoo, and trolley transit options, the hotel's convenient location enhances the appeal for staff and visitors alike.

This role as a General Manager at Hilton Garden Inn Old Town San Diego offers a full-time, executive leadership position where the appointed individual will play a pivotal role in shaping the hotel's daily operations and strategic success. The General Manager acts as the driving force behind the hotel's performance, charged with leading diverse departments including Housekeeping, Sales, Engineering, Catering, Purchasing, Front Office, and Food & Beverage. This leadership requires a balanced approach that incorporates hands-on management with strategic oversight, focusing heavily on service excellence and operational integrity. The General Manager will set strategic goals, oversee budgeting processes, and ensure that every guest interaction meets or exceeds the high standards synonymous with the Hilton Garden Inn brand and Coury Hospitality's principles. This position prioritizes cultivating a team-oriented culture where collaboration, mentorship, and accountability thrive, helping to inspire personnel at all levels to achieve success and drive guest loyalty. The role also demands active presence on the hotel floor to engage directly with guests, swiftly resolve any concerns, and foster positive community relationships. Additionally, the General Manager is responsible for maintaining compliance with safety, sanitation, and legal standards, demonstrating a comprehensive commitment to operational excellence. This opportunity is ideal for experienced hospitality leaders who are passionate about providing outstanding service, achieving financial targets, and leading a motivated team in a bustling and amenity-rich hotel environment. Joining Hilton Garden Inn Old Town through Coury Hospitality means becoming part of a team that values unmatched service commitments, competitive pay, and the chance to grow within a respected hospitality leadership network.

Job Requirements

  • Bachelor's degree in hospitality management or related field preferred
  • 3+ years of leadership experience in a branded hotel environment
  • Proven experience managing multiple departments within a hotel
  • Strong financial acumen and budget management skills
  • Exceptional interpersonal and communication skills
  • Ability to work flexible hours including weekends and holidays
  • Commitment to service excellence and operational standards

Job Qualifications

  • 3+ years of leadership experience as a Director of Operations or Hotel Manager in a branded hotel
  • Experience overseeing both Food & Beverage and Rooms Division operations
  • Strong strategic thinking combined with a hands-on, guest-first mindset
  • Excellent communication and decisive leadership skills
  • Ability to inspire and motivate teams
  • Proven track record of achieving profit and guest satisfaction goals
  • Ability to work flexible schedules including weekends and holidays

Job Duties

  • Oversee all hotel departments - Housekeeping, Sales, Engineering, Catering, Purchasing, Front Office, and Food & Beverage
  • Develop and execute strategies that align with the property's vision and drive financial performance
  • Recruit, train, and mentor department leaders to reach their full potential
  • Foster a culture of collaboration, accountability, and service excellence
  • Monitor performance metrics, budgets, and guest satisfaction scores to achieve operational goals
  • Partner with corporate leaders and stakeholders on budgets, capital projects, and strategic initiatives
  • Lead from the floor - engage with guests, resolve issues swiftly, and ensure every experience is polished and personal
  • Build strong relationships with the local community and act as an ambassador for our brand
  • Uphold safety, sanitation, and brand standards at every level
  • Ensure compliance with all local laws and company policies

Job Criteria

Experience

Expert Level (7+ years)


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