GENERAL MANAGER - Hampton Inn Los Angeles Airport

This opportunity is with a reputable hotel operating under robust leadership and committed to providing exceptional guest experiences while driving financial success. The hotel is managed by a Director of Hotel Operations and offers a stimulating work environment for professionals passionate about hotel management and leadership. The company prides itself on fostering a team-driven atmosphere, emphasizing innovative revenue strategies, operational efficiency, and superior service standards. If you thrive in a dynamic setting, enjoy optimizing guest experiences, and leading teams effectively, this role offers a chance to make a significant impact in the hospitality industry.

The available position is for a Hotel Operations Manager who will report directly to the Director of Hotel Operations. This crucial role demands a hands-on leader responsible for the overall success of the hotel by actively maximizing guest and associate satisfaction, managing revenue and profits, and ensuring compliance with brand and safety standards. The ideal candidate embodies a true team builder and a self-motivator with at least three years of experience in hotel operations, including a minimum of two years at a managerial level.

As a Hotel Operations Manager, you will lead and inspire a team of front office associates, develop and implement business strategies to meet and exceed financial goals, and monitor daily operational activities. You will play an integral role in maintaining high standards of guest service, financial performance, and operational excellence by effectively managing resources, expenses, and staff performance. This position involves engaging closely with sales and marketing teams to capitalize on revenue opportunities, utilizing revenue management and yield maximization tools to increase room occupancy and rates.

The role requires working a minimum of 50 hours per week across at least five days, reflecting the demanding yet rewarding nature of hotel management. You will be the key point of contact for emergency situations, uphold safety and security protocols, and maintain open communication channels within the team and with upper management. A critical aspect of this role is to promote a positive, professional work environment adhering to standard operating procedures and ensuring consistent service quality.

Additionally, the Hotel Operations Manager is responsible for conducting regular performance reviews for hotel staff, providing coaching, setting achievable goals, and recognizing accomplishments to motivate the team. You will also oversee the maintenance of property equipment, staffing adequacy, and conduct regular safety meetings. Your leadership will be pivotal in enhancing operational procedures that improve guest satisfaction scores, employee morale, and financial metrics such as Revenue Per Available Room (RevPar) and STR Index.

The position demands excellent communication skills, attention to detail, and the ability to foster a cohesive and productive team environment. Being professional, approachable, and a good listener are essential traits to thrive in this role. Candidates must be willing to work during weekends and holidays as required and maintain a well-groomed appearance appropriate for a leadership position in the hospitality sector.

Overall, this is a compelling opportunity for a driven hospitality professional seeking to leverage their management experience to lead a successful hotel operation. The position offers a platform to apply innovative strategies in revenue management and guest service while developing a motivated team that consistently delivers excellence in every aspect of hotel operations.