General Manager Green Bay, WI

Papa John's is a renowned American pizza restaurant franchise, recognized as the fourth largest pizza delivery restaurant chain in the United States. Headquartered in Jeffersontown, Kentucky, a suburb of Louisville, Papa John's has built a legacy over more than 30 years, committed to delivering quality pizza products coupled with innovative recipes. The brand is deeply rooted in a culture that values excellence, quality, and customer satisfaction, striving constantly to perfect its craft and maintain a strong presence in the competitive food service industry. This dedication has made Papa John's a beloved choice for pizza lovers nationwide, with franchised locations providing delicious, freshly prepared pizzas and exceptional customer service.

This opportunity is for a Restaurant Manager role at Papa John's, a key leadership position within the organization. The Restaurant Manager is responsible for overseeing all restaurant functions to ensure that high-quality products and excellent customer service are consistently delivered, ultimately driving restaurant profitability. The role demands a self-sufficient leader who can make sound, quality decisions while fostering pride and accountability in the team. This includes managing operations in strict compliance with company policies, federal, state, and local laws, as well as upholding ethical business practices. The Restaurant Manager ensures that every pizza delivered meets Papa John’s standards, reflecting customers' orders accurately.

The manager is also tasked with customer engagement, promptly addressing any concerns, soliciting feedback to boost operations, and enhancing overall brand loyalty. Staffing and team development are critical components of this role; this involves recruiting, training, orienting, and motivating team members to exceed customer expectations, maintaining uniform and appearance standards, and conducting performance evaluations. Disciplinary actions, including documentation and potential termination, fall under the manager’s responsibilities to maintain a high-performing team.

Financial stewardship is another essential aspect of the role, requiring management of sales and profit goals against budgets and previous years’ performance. The manager uses tools like the PROFIT System to monitor and control food, labor, and other costs and devises plans to correct any unfavorable trends. Administrative and cash management duties are integral, along with inventory management using computerized systems to balance stock levels against sales while minimizing losses.

The Restaurant Manager also oversees the physical and operational conditions of the restaurant, ensuring cleanliness, maintenance of equipment, safety, and security standards are met consistently. Leadership competencies such as critical thinking, customer focus, team development, flexibility, initiative, and execution management are vital to successful performance. Physical demands include standing for long periods, repetitive hand use, bending, lifting up to 50 pounds, and working in varied environmental conditions.

This is a salaried, exempt position requiring the candidate to be at least 18 years old, possess reliable transportation, and be able to work flexible hours including nights, weekends, and emergencies. Experience in restaurant management, particularly within a high-paced, customer-focused environment, is essential. Fluency in multiple languages is advantageous in certain markets. Employment is contingent upon a successful background check.