General Manager - Greater Reno, NV Area

Petco Animal Supplies, Inc. is a leading pet specialty retailer that has been serving pets and pet parents for over 60 years. With more than 1,500 stores across the United States, Mexico, and Puerto Rico, alongside 250+ Vetco Total Care hospitals and hundreds of preventive care clinics, Petco is recognized as a trusted name in the pet care industry. The company operates with a powerful mission to improve the lives of pets and their owners through quality products, expert support, and a profound commitment to animal welfare. Petco's brand encompasses not just retail, but also a deep sense of community involvement including partnerships with local animal welfare groups and in-store adoption events which have helped find homes for approximately seven million animals since the inception of Petco Love in 1999.

This particular opening is for a full-time General Manager position located at the Pet Care Center on 13925 South Virginia Street, Reno, NV. This role is not remote and requires on-site presence to lead the Pet Care Center’s daily operations. The General Manager will be a key leader responsible for the overall health of the business, including managing people, driving sales and profitability, and ensuring exceptional animal care and customer experience. The role is deeply rooted in Petco’s core values of Pet First – Protect and Empower; Foster the Fun – Connect and Bond; and Let’s Go! – Own and Commit.

The General Manager will own the business, combining strategic leadership with hands-on involvement. They will champion the health, safety, and humane care of all animals, setting the standard for animal welfare and customer service within the center. Leadership also involves creating a welcoming and supportive environment for pets, pet parents, and staff alike, ensuring that everyone feels valued and empowered to participate in the store’s success.

In addition to high standards of animal care and customer service, this leader will foster a collaborative, inclusive team culture promoting engagement, continuous learning, and growth opportunities. The position demands strong business acumen to analyze financial results and operational metrics, making data-driven decisions to improve performance and growth. Operational excellence, including loss prevention, inventory control, and adherence to safety and security protocols, is vital to maintaining a high-functioning, safe retail environment.

This role requires a hands-on leader who will be regularly present on the sales floor, modeling desired behaviors and actively engaging with partners, customers, and pets. The General Manager’s leadership style should emphasize integrity, transparency, inclusivity, and accountability while fostering a fun, meaningful workplace.

Working in this role involves frequent physical activity such as standing, walking, lifting up to 50 pounds, interacting with animals, and managing various operational duties. Flexibility in schedule is necessary to cover nights, weekends, and holidays to fully support the Pet Care Center’s operating hours.

The Petco General Manager position offers meaningful work with a purpose-driven company that values authenticity, inclusion, teamwork, and the opportunity to impact pet lives and community welfare positively. The company provides growth opportunities through leadership development programs and career pathways, alongside a robust benefits package including health and dental insurance, 401(k), paid time off, and other employee incentives.