General Manager (GM)

Dave's Hot Chicken is a renowned fast-casual restaurant specializing in Nashville-style hot chicken. Founded by friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan, Dave's Hot Chicken began as a small stand in an East Hollywood parking lot. The concept quickly gained popularity due to its exceptionally juicy and flavorful chicken, which is carefully prepared and spiced from a range of heat levels, from "No Spice" to "The Reaper." The restaurant's unique recipe and the Instagram buzz created by co-founder Arman helped the eatery gain media attention, including a feature by Eater/LA, which significantly boosted its popularity. Today, Dave's Hot Chicken has expanded into a hip, vibrant strip-mall location decorated by local street artists, where it continues to attract long lines and a passionate following.

Dave's Hot Chicken emphasizes exceptional food quality, outstanding customer service, and a dynamic, community-focused atmosphere. The company culture promotes respect, teamwork, and growth, encouraging employees to develop their skills and contribute to the brand's success. With a focus on operational excellence and guest satisfaction, Dave's Hot Chicken is committed to creating a memorable dining experience for every customer who walks through its doors.

The General Manager (GM) role at Dave's Hot Chicken is a crucial leadership position that involves overseeing all aspects of restaurant operations to ensure smooth and profitable day-to-day management. This full-time role requires a hands-on leader who can motivate and manage the team while working closely with upper management to execute strategic business initiatives. The GM is responsible for staff supervision, customer engagement, financial management, maintaining compliance with brand and safety standards, and ensuring high-quality food preparation.

In this role, the General Manager will supervise and train employees, manage staffing and recruitment, and develop internal talent for leadership positions. They will also be tasked with analyzing financial and operational data to identify trends and implement improvement plans aimed at increasing sales and profitability. Team motivation and accountability are paramount, alongside ensuring the restaurant's physical environment adheres to cleanliness and food safety guidelines.

Operational responsibilities include managing cash handling processes, budgeting, cost control, inventory management, and administrative tasks. The GM leads with empathy and fairness, fosters a supportive work environment, and handles guest interactions to resolve issues promptly and maintain an excellent reputation.

Additionally, the General Manager must demonstrate technical proficiency in food preparation and safety protocols, display strong communication skills, and maintain a positive, learning-oriented attitude. Physical requirements involve standing for extended periods, lifting heavy items, and working in temperature-variable environments. The GM must be available to work flexible hours, including evenings, weekends, and holidays, and possess reliable transportation. This role demands a proactive, organized leader passionate about delivering outstanding guest experiences and driving the restaurant's success.