General Manager (GM)

Dave's Hot Chicken is a highly acclaimed restaurant brand founded by best friends Dave Kopushyan, Arman Oganesyan, along with Tommy and Gary Rubenyan. Originally starting as a humble parking lot stand in East Hollywood, launched with only $900, Dave's Hot Chicken quickly captured the imagination of food lovers by offering a unique take on Southern-style hot chicken. The brand is famous for its commitment to quality and flavor, with each piece of chicken sourced and prepared to be juicy and tender, topped with a unique blend of spices ranging from mild to extremely spicy, including the notorious "The Reaper." This attention to detail and flavor helped the brand gain rapid social media attention, especially through Instagram buzz, and coverage in major food media like Eater/LA, which declared their offering a mind-blowing experience. Customer lines soon stretched around the block, and Dave's Hot Chicken evolved from a parking lot stand to a bustling brick-and-mortar location with vibrant local street art décor. It has since earned a loyal following for its crave-worthy menu and high standards.

The General Manager role at Dave’s Hot Chicken is a crucial leadership position responsible for overseeing all aspects of restaurant operations. This comprehensive role combines hands-on management, staff supervision, customer service excellence, inventory control, and financial oversight to ensure the continuous growth and smooth operation of the restaurant. The General Manager (GM) plays a pivotal role in delivering exceptional customer experiences and upholding the brand’s reputation by maintaining rigorous standards for food quality, safety, and clean dining environments.

As the face of the restaurant, the GM leads a team of employees by providing training and support to ensure everyone adheres to brand standards and operates within labor law guidelines. The GM manages staffing needs, from recruitment to talent development, promoting a positive workplace culture focused on respect, accountability, and collaboration. With a strong focus on operational efficiency and profitability, the GM analyzes financial performance, controls costs, and implements strategic plans aimed at long-term sales growth. Key responsibilities include supervising daily operations, ensuring compliance with cash handling procedures, managing inventory, and delivering outstanding service that meets or exceeds guest expectations.

Additionally, the GM role demands a high level of emotional intelligence and interpersonal skills to motivate team members and foster a supportive environment. They must handle guest concerns effectively and swiftly to maintain guest satisfaction and drive business growth. This position also requires physical stamina to manage demanding work conditions such as standing for extended periods, lifting heavy objects, and working in varied temperature environments. The ability to work flexible hours including nights, weekends, holidays, and overtime is essential due to the dynamic nature of the restaurant business.

Overall, the General Manager is instrumental in translating Dave’s Hot Chicken’s vision into daily operations, ensuring sustainability and success while nurturing talent within the team for future leadership. This role offers a rewarding career opportunity for proactive and motivated individuals who are passionate about hospitality and operational excellence, looking to advance in a vibrant, fast-paced, and well-respected restaurant brand.