Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive package
Job Description
Tempo by Hilton and Homewood Suites represent a dual-brand hotel property that brings together the innovative, stylish hospitality of Tempo by Hilton with the comfortable, extended-stay appeal of Homewood Suites. This unique dual-brand hotel is managed by an independent franchisee committed to delivering exceptional guest experiences while maintaining the high standards set by Hilton. Situated in vibrant locations, both brands cater to a diverse clientele, from business travelers seeking efficiency and dynamic environments to families and long-term guests desiring a home-away-from-home atmosphere. The hotel offers contemporary amenities, thoughtfully designed spaces, and service excellence that aligns with Hilton's globally recognized hospitality standards.
The General Manager position at this dual-brand property is a pivotal leadership role that demands a strategic and hands-on professional to oversee the seamless operation of both Tempo by Hilton and Homewood Suites. This role requires balancing the distinct identities of each brand while fostering a unified culture of excellence. The General Manager will lead multifaceted teams across all departments, including Front Office, Housekeeping, Engineering, and Sales, ensuring operational excellence and adherence to brand standards throughout. As a key figure in the hotel’s success, the General Manager will be responsible for driving financial performance, managing budgets and forecasts, and optimizing revenue through strategic sales and marketing collaborations.
Service quality remains at the forefront of this role, with the General Manager championing guest satisfaction through innovative service initiatives and relentless attention to detail. Monitoring key satisfaction metrics, addressing feedback, and ensuring all guest touchpoints meet or exceed expectations are fundamental responsibilities. The ideal candidate is an entrepreneurial, detail-oriented leader who thrives in fast-paced environments, demonstrates exceptional communication and team-building skills, and shows a deep commitment to fostering an inclusive and engaged workforce.
This position is perfect for a forward-thinking hospitality professional with proven leadership experience in full-service or select-service hotels, preferably with dual-brand management and lifestyle hotel exposure. The ability to manage P&L statements confidently, support sales efforts, and navigate the complexities of a dynamic dual-brand environment is essential. Additionally, experience with hotel pre-openings and brand audit preparations will be highly valued. The General Manager will set the tone for a collaborative, accountable culture, ensuring safety, compliance, and quality control at every level of the property’s operations.
The independent franchisee offers a competitive compensation package for this pivotal role, empowering the General Manager to truly make an impact in a growing market. Candidates accepting this position will be employed by the franchisee and not Hilton, ensuring autonomy in employment aspects and offering a unique leadership opportunity within the Hilton dual-brand hotel ecosystem. This role is an exciting opportunity for a passionate hotel leader to take ownership, drive innovation, and deliver a world-class stay for guests of both Tempo by Hilton and Homewood Suites.
The General Manager position at this dual-brand property is a pivotal leadership role that demands a strategic and hands-on professional to oversee the seamless operation of both Tempo by Hilton and Homewood Suites. This role requires balancing the distinct identities of each brand while fostering a unified culture of excellence. The General Manager will lead multifaceted teams across all departments, including Front Office, Housekeeping, Engineering, and Sales, ensuring operational excellence and adherence to brand standards throughout. As a key figure in the hotel’s success, the General Manager will be responsible for driving financial performance, managing budgets and forecasts, and optimizing revenue through strategic sales and marketing collaborations.
Service quality remains at the forefront of this role, with the General Manager championing guest satisfaction through innovative service initiatives and relentless attention to detail. Monitoring key satisfaction metrics, addressing feedback, and ensuring all guest touchpoints meet or exceed expectations are fundamental responsibilities. The ideal candidate is an entrepreneurial, detail-oriented leader who thrives in fast-paced environments, demonstrates exceptional communication and team-building skills, and shows a deep commitment to fostering an inclusive and engaged workforce.
This position is perfect for a forward-thinking hospitality professional with proven leadership experience in full-service or select-service hotels, preferably with dual-brand management and lifestyle hotel exposure. The ability to manage P&L statements confidently, support sales efforts, and navigate the complexities of a dynamic dual-brand environment is essential. Additionally, experience with hotel pre-openings and brand audit preparations will be highly valued. The General Manager will set the tone for a collaborative, accountable culture, ensuring safety, compliance, and quality control at every level of the property’s operations.
The independent franchisee offers a competitive compensation package for this pivotal role, empowering the General Manager to truly make an impact in a growing market. Candidates accepting this position will be employed by the franchisee and not Hilton, ensuring autonomy in employment aspects and offering a unique leadership opportunity within the Hilton dual-brand hotel ecosystem. This role is an exciting opportunity for a passionate hotel leader to take ownership, drive innovation, and deliver a world-class stay for guests of both Tempo by Hilton and Homewood Suites.
Job Requirements
- Bachelor’s degree in hospitality management or related field
- Minimum of 5 years experience in hotel management, preferably in dual-brand or lifestyle hotel environments
- Proven ability to lead and develop high-performing teams
- Strong financial acumen including budget preparation and P&L management
- Excellent communication and interpersonal skills
- Demonstrated success in driving guest satisfaction and operational excellence
- Familiarity with Hilton brand standards and audit processes
Job Qualifications
- Proven leadership experience in full-service or select-service hotels (dual-brand experience preferred)
- Lifestyle hotel experience preferred
- Pre-opening experience
- Strong financial literacy and P&L management expertise
- Demonstrated success in sales support and revenue growth
- Exceptional communication and team-building skills
- Track record of improving guest satisfaction scores
- Ability to balance strategic planning with hands-on operational involvement
Job Duties
- Foster a culture of collaboration, accountability, and service excellence across all departments
- Build, mentor, and retain a high-performing leadership team
- Lead by example with a visible, hands-on presence in daily operations
- Champion Hilton brand standards while tailoring service delivery to each brand’s identity
- Promote an inclusive, engaged workplace culture aligned with company values
- Drive consistently exceptional guest experience across both brands
- Monitor guest satisfaction metrics, online reputation scores, and service recovery performance
- Ensure operational details from cleanliness to service touchpoints meet or exceed brand expectations
- Develop innovative service initiatives that differentiate the property in the market
- Demonstrate strong business acumen with full P&L responsibility
- Develop and execute annual budgets and forecasts
- Optimize revenue performance through collaboration with revenue management
- Control costs, manage labor efficiently, and protect GOP margins
- Analyze financial performance and implement corrective strategies when needed
- Partner closely with the sales team to drive top-line revenue
- Support strategic business development efforts in corporate, group, and extended-stay segments
- Maintain strong relationships within the local community and market
- Identify creative revenue opportunities across both brands
- Ensure compliance with Hilton brand standards, safety protocols, and regulatory requirements
- Oversee all operational departments including Front Office, Housekeeping, Engineering, and Sales
- Drive efficiency while maintaining high service quality
- Prepare the property for brand audits and maintain strong QA performance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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