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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive package
Job Description
Tempo by Hilton and Homewood Suites represent a dual-brand hotel property that brings together the innovative, stylish hospitality of Tempo by Hilton with the comfortable, extended-stay appeal of Homewood Suites. This unique dual-brand hotel is managed by an independent franchisee committed to delivering exceptional guest experiences while maintaining the high standards set by Hilton. Situated in vibrant locations, both brands cater to a diverse clientele, from business travelers seeking efficiency and dynamic environments to families and long-term guests desiring a home-away-from-home atmosphere. The hotel offers contemporary amenities, thoughtfully designed spaces, and service excellence that aligns with Hilton's globally recognized hospitality... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field
- Minimum of 5 years experience in hotel management, preferably in dual-brand or lifestyle hotel environments
- Proven ability to lead and develop high-performing teams
- Strong financial acumen including budget preparation and P&L management
- Excellent communication and interpersonal skills
- Demonstrated success in driving guest satisfaction and operational excellence
- Familiarity with Hilton brand standards and audit processes
Job Qualifications
- Proven leadership experience in full-service or select-service hotels (dual-brand experience preferred)
- Lifestyle hotel experience preferred
- Pre-opening experience
- Strong financial literacy and P&L management expertise
- Demonstrated success in sales support and revenue growth
- Exceptional communication and team-building skills
- Track record of improving guest satisfaction scores
- Ability to balance strategic planning with hands-on operational involvement
Job Duties
- Foster a culture of collaboration, accountability, and service excellence across all departments
- Build, mentor, and retain a high-performing leadership team
- Lead by example with a visible, hands-on presence in daily operations
- Champion Hilton brand standards while tailoring service delivery to each brand’s identity
- Promote an inclusive, engaged workplace culture aligned with company values
- Drive consistently exceptional guest experience across both brands
- Monitor guest satisfaction metrics, online reputation scores, and service recovery performance
- Ensure operational details from cleanliness to service touchpoints meet or exceed brand expectations
- Develop innovative service initiatives that differentiate the property in the market
- Demonstrate strong business acumen with full P&L responsibility
- Develop and execute annual budgets and forecasts
- Optimize revenue performance through collaboration with revenue management
- Control costs, manage labor efficiently, and protect GOP margins
- Analyze financial performance and implement corrective strategies when needed
- Partner closely with the sales team to drive top-line revenue
- Support strategic business development efforts in corporate, group, and extended-stay segments
- Maintain strong relationships within the local community and market
- Identify creative revenue opportunities across both brands
- Ensure compliance with Hilton brand standards, safety protocols, and regulatory requirements
- Oversee all operational departments including Front Office, Housekeeping, Engineering, and Sales
- Drive efficiency while maintaining high service quality
- Prepare the property for brand audits and maintain strong QA performance
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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