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General Manager - Franchise

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Paid Time Off
Employee Discounts
flexible scheduling
Health Insurance
Retirement Plan
Opportunities for advancement
Training and Development

Job Description

This job opportunity is with an independently owned and operated franchise of the well-known Denny's restaurant chain. Denny's is a globally recognized brand in the casual dining industry, known for its family-friendly atmosphere and a menu that is available 24/7 featuring classic American meals. Unlike corporate-run locations, this franchise operates independently, granting it unique operational autonomy and a distinct workplace culture. The franchise owner manages all employment-related matters, including hiring, firing, staffing, and scheduling decisions, allowing for a tailored approach to running the restaurant that fits the local community and staff. The position of General Manager at this franchise is a vital leadership role requiring a multifaceted individual who thrives in a fast-paced environment and is passionate about delivering excellent customer service while ensuring operational success.

As a General Manager, your primary responsibility will be to oversee all aspects of the restaurant’s operation. This includes making sure the establishment is fully staffed with capable team members at all times, maintaining high standards of service quality and operational efficiency, and ensuring compliance with all applicable laws, safety regulations, and corporate policies. You will lead by example, fostering a positive and inclusive atmosphere that makes both patrons and employees feel welcome and valued. Your role involves strategic planning, managing daily operations, troubleshooting issues as they arise, and driving team performance to meet and exceed business goals. This position offers a dynamic work environment where no two days are the same, and your leadership directly impacts the restaurant’s success and reputation. It is a full-time role that demands strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.

In addition to operational leadership, the General Manager will focus on employee development by coaching, mentoring, and supporting staff in their professional growth. Managing financial aspects such as budgeting, inventory control, and cost management will also be key responsibilities, empowering you to maximize profitability while maintaining quality standards. Since the franchise is independently operated, you will work closely with the franchise owner and collaborate with team members at all levels, contributing to a collaborative and motivated workplace culture. This position is ideal for experienced managers who are passionate about hospitality and take pride in creating memorable dining experiences. It offers an excellent platform for professional growth in the restaurant management sector and the chance to be a pivotal figure in a community-centered dining establishment.

Job Requirements

  • Minimum high school diploma or equivalent
  • prior experience in restaurant management or a similar role
  • ability to work flexible hours including nights, weekends, and holidays
  • strong organizational and multitasking abilities
  • basic computer skills
  • ability to comply with health and safety standards
  • excellent problem-solving skills and attention to detail

Job Qualifications

  • Previous restaurant management experience
  • strong leadership and team management skills
  • excellent communication and interpersonal skills
  • knowledge of health and safety regulations
  • ability to manage budgeting and financial performance
  • experience with staffing and scheduling
  • commitment to customer service excellence

Job Duties

  • Ensuring the restaurant is fully and appropriately staffed at all times
  • maintaining operational excellence so the restaurant is running efficiently and effectively
  • ensuring compliance with all laws, regulations, and guidelines
  • creating a restaurant atmosphere that both patrons and employees enjoy
  • overseeing daily operations and troubleshooting issues
  • managing employee development and coaching staff
  • handling budgeting, inventory control, and cost management

Job Criteria

Experience

Mid Level (3-7 years)


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