General Manager - Franchise

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

High-growth ownership group

Fast-track career path

Direct access to ownership

Performance reward

Entrepreneurial environment

Best-in-class expectations

Real support

Job Description

GAP Hotels is a premier hotel management organization that prides itself on delivering exceptional hospitality experiences across its portfolio of properties. Among its distinguished offerings is the Homewood Suites by Hilton in Shreveport, Louisiana, located at 6970 Fern Loop. This establishment is part of the broader Hilton brand, known worldwide for its commitment to quality, guest satisfaction, and impeccable service standards. The Homewood Suites by Hilton Shreveport provides extended-stay accommodations tailored to business travelers, families, and leisure guests seeking a comfortable and welcoming environment. GAP Hotels, as the ownership and management group, is dedicated to operational excellence and community engagement, aiming to foster strong relationships with guests and partners while enhancing profitability and market presence.

We are currently seeking a dynamic and results-driven General Manager to oversee operations at our Homewood Suites by Hilton in Shreveport. This leadership role offers an exciting opportunity to lead a dedicated, high-performing hotel team towards operational excellence and sustained financial success. The General Manager is responsible for managing the full spectrum of hotel activities including guest relations, financial oversight, staffing and human resource management, adherence to brand standards, and strategic growth initiatives. This full-time position demands a strategic thinker with exceptional leadership skills, strong financial acumen, and a passion for hospitality. The General Manager will act as the face of the hotel, embodying the brand's commitment to superior customer service while driving revenue and operational goals. The role includes daily oversight of multiple departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless coordination and top-notch services.

Additionally, the General Manager will be required to develop and deploy innovative operational strategies to maximize revenue via effective revenue management and pricing tactics informed by market trends. They will also be tasked with recruiting, training, and developing staff, fostering a culture of positivity and professionalism that translates into memorable guest experiences and positive reviews. With strong emphasis on compliance, the role involves maintaining brand standards and successfully guiding the hotel through rigorous quality assurance inspections. Financial responsibilities encompass budgeting, cost controls, and forecasting to achieve profitable operations without compromising quality or guest satisfaction.

This position is ideal for a seasoned hospitality professional with at least 3 years of proven General Manager experience within the hotel industry, preferably with Hilton. The ideal candidate will possess an expert understanding of hotel financial reports, STR metrics, human resources, and customer service excellence. Familiarity with Hilton's systems such as OnQ, GRO, and PEP is advantageous. GAP Hotels places a high value on entrepreneurial spirit, offering a workplace where the General Manager enjoys the autonomy to lead decisively and implement strategies that drive results without bureaucratic delays. The company also provides a fast-track career path with opportunities to grow into multi-property or regional leadership roles, backed by direct access to ownership and a culture that rewards strong performance. Join us and be a key player in shaping the success story of Homewood Suites by Hilton Shreveport with GAP Hotels, where your leadership directly influences both guest satisfaction and business profitability.

Job Requirements

Minimum 3 years of hotel General Manager experience
strong understanding of hotel financials and STR reports
proven leadership and team development skills
excellent communication abilities
experience with Hilton or similar hotel systems preferred
knowledge of revenue management and budgeting
supervisory experience in hospitality
ability to manage guest relations and resolve issues
familiarity with front desk and night audit procedures
willingness to work in a fast-paced environment
commitment to maintaining brand standards and quality
ability to manage multiple departments and cross-functional teams
proactive in driving hotel performance and occupancy growth

Job Qualifications

Minimum 3+ years of hotel General Manager experience (Hilton experience preferred)
strong understanding of hotel financials, STR reports, and revenue management
proven leadership skills with the ability to motivate and develop teams
excellent communication and problem-solving abilities
experience with Hilton systems (OnQ, GRO, PEP etc.) is a plus
proven supervising experience within the hospitality industry or hotel management roles
strong background in hospitality management with comprehensive knowledge of hotel operations and guest services
excellent leadership skills with the ability to motivate teams and foster a positive work environment
bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
experience in revenue management, budgeting, human resources, and customer service is essential
familiarity with hotel management systems, multi-line phone systems, night audit procedures, and front desk operations
exceptional communication skills with a professional phone etiquette
ability to handle guest relations diplomatically
demonstrated ability to manage multiple priorities efficiently in a fast-paced resort or hotel setting

Job Duties

Oversee daily hotel operations to ensure exceptional guest experiences
drive revenue performance with a strong focus on RevPAR index (STR penetration)
manage labor costs and maintain payroll within budget
recruit, train, and develop a high-performing team
ensure compliance with Hilton brand standards and successfully pass QA inspections
maintain strong relationships with guests, vendors, and corporate partners
lead sales efforts and community engagement to drive occupancy
lead and supervise all hotel departments including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and high performance
develop and implement operational strategies to maximize revenue, improve guest satisfaction, and enhance overall hotel performance
oversee budgeting, financial reporting, and cost control measures to ensure profitability while maintaining quality standards
manage human resources functions such as hiring, training, performance evaluations, and staff development to foster a motivated and professional team
maintain exceptional guest relations by addressing concerns promptly, ensuring memorable experiences, and cultivating positive reviews
oversee front desk operations including multi-line phone systems, phone etiquette, reservation management, and night audit procedures
ensure compliance with safety regulations, hotel policies, and industry standards to provide a secure environment for guests and staff
implement effective revenue management strategies by analyzing market trends and adjusting pricing accordingly
promote a welcoming atmosphere by leading with enthusiasm, setting high service standards, and encouraging teamwork across departments