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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
High-growth ownership group
Fast-track career path
Direct access to ownership
Performance reward
Entrepreneurial environment
Best-in-class expectations
Real support
Job Description
GAP Hotels is a premier hotel management organization that prides itself on delivering exceptional hospitality experiences across its portfolio of properties. Among its distinguished offerings is the Homewood Suites by Hilton in Shreveport, Louisiana, located at 6970 Fern Loop. This establishment is part of the broader Hilton brand, known worldwide for its commitment to quality, guest satisfaction, and impeccable service standards. The Homewood Suites by Hilton Shreveport provides extended-stay accommodations tailored to business travelers, families, and leisure guests seeking a comfortable and welcoming environment. GAP Hotels, as the ownership and management group, is dedicated to operational excellence and community engagement,... Show More
Job Requirements
- Minimum 3 years of hotel General Manager experience
- strong understanding of hotel financials and STR reports
- proven leadership and team development skills
- excellent communication abilities
- experience with Hilton or similar hotel systems preferred
- knowledge of revenue management and budgeting
- supervisory experience in hospitality
- ability to manage guest relations and resolve issues
- familiarity with front desk and night audit procedures
- willingness to work in a fast-paced environment
- commitment to maintaining brand standards and quality
- ability to manage multiple departments and cross-functional teams
- proactive in driving hotel performance and occupancy growth
Job Qualifications
- Minimum 3+ years of hotel General Manager experience (Hilton experience preferred)
- strong understanding of hotel financials, STR reports, and revenue management
- proven leadership skills with the ability to motivate and develop teams
- excellent communication and problem-solving abilities
- experience with Hilton systems (OnQ, GRO, PEP etc.) is a plus
- proven supervising experience within the hospitality industry or hotel management roles
- strong background in hospitality management with comprehensive knowledge of hotel operations and guest services
- excellent leadership skills with the ability to motivate teams and foster a positive work environment
- bilingual or multilingual abilities are highly desirable to serve diverse guests effectively
- experience in revenue management, budgeting, human resources, and customer service is essential
- familiarity with hotel management systems, multi-line phone systems, night audit procedures, and front desk operations
- exceptional communication skills with a professional phone etiquette
- ability to handle guest relations diplomatically
- demonstrated ability to manage multiple priorities efficiently in a fast-paced resort or hotel setting
Job Duties
- Oversee daily hotel operations to ensure exceptional guest experiences
- drive revenue performance with a strong focus on RevPAR index (STR penetration)
- manage labor costs and maintain payroll within budget
- recruit, train, and develop a high-performing team
- ensure compliance with Hilton brand standards and successfully pass QA inspections
- maintain strong relationships with guests, vendors, and corporate partners
- lead sales efforts and community engagement to drive occupancy
- lead and supervise all hotel departments including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and high performance
- develop and implement operational strategies to maximize revenue, improve guest satisfaction, and enhance overall hotel performance
- oversee budgeting, financial reporting, and cost control measures to ensure profitability while maintaining quality standards
- manage human resources functions such as hiring, training, performance evaluations, and staff development to foster a motivated and professional team
- maintain exceptional guest relations by addressing concerns promptly, ensuring memorable experiences, and cultivating positive reviews
- oversee front desk operations including multi-line phone systems, phone etiquette, reservation management, and night audit procedures
- ensure compliance with safety regulations, hotel policies, and industry standards to provide a secure environment for guests and staff
- implement effective revenue management strategies by analyzing market trends and adjusting pricing accordingly
- promote a welcoming atmosphere by leading with enthusiasm, setting high service standards, and encouraging teamwork across departments
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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