Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Lexima is a reputable organization dedicated to providing excellent hospitality management services, specializing in franchise operations. The company has been entrusted with managing the Hilton Garden Inn in Miami South Beach, a prime location known for its vibrant atmosphere and premium guest experience. As a franchise operation, Lexima emphasizes maintaining high standards as set forth by both the franchisor and its own organizational policies, ensuring consistent quality and customer satisfaction. The Hilton Garden Inn in Miami South Beach stands as a key hospitality venue, catering to tourists and business travelers alike with its blend of comfort, style, and service excellence. This hotel features well-appointed rooms and suites, modern amenities, and a friendly staff committed to delivering an outstanding guest experience.
The General Manager role at this Hilton Garden Inn franchise is a critical leadership position responsible for overseeing all daily hotel operations. This includes managing the housekeeping, front office, and food and beverage departments to ensure that the hotel meets or exceeds its financial goals such as revenue and house profit, alongside operational integrity metrics like the RevPAR index. The General Manager acts as the face of the property, representing the hotel professionally in interactions with guests, colleagues, sales accounts, community members, vendors, and competitors. They play a pivotal role in upholding company standards related to guest satisfaction, colleague satisfaction, quality assurance, and asset protection.
This position demands a hands-on leader who is proactive in maintaining the quality of customer service and the cleanliness of the guest suites. Managing payroll submissions and purchasing processes fall under the General Manager's purview, as does the recruitment and discipline of staff members. The role requires a balance between strategic planning and operational management, including developing both short and long-term plans to meet fiscal performance goals and attending monthly property review meetings to assess and report on hotel performance. Moreover, the General Manager is expected to foster strong community relationships by participating in local events and service projects, thereby establishing the hotel as a valued community member.
The ideal candidate will have demonstrated experience in hotel management, with a track record of driving results and maintaining high standards in guest service and operational efficiency. Effective communication and leadership skills are essential, along with the ability to navigate the complexities of managing a diverse team. The role offers an opportunity to lead a well-established hotel within a dynamic market, with the responsibility for both guest experience and operational success resting on the General Manager’s shoulders. This is a full-time management position requiring a flexible schedule due to the varied hours associated with hotel operations. Compensation and benefits are provided by the independent franchisee, not Hilton itself, reflecting the franchise business model.
The General Manager role at this Hilton Garden Inn franchise is a critical leadership position responsible for overseeing all daily hotel operations. This includes managing the housekeeping, front office, and food and beverage departments to ensure that the hotel meets or exceeds its financial goals such as revenue and house profit, alongside operational integrity metrics like the RevPAR index. The General Manager acts as the face of the property, representing the hotel professionally in interactions with guests, colleagues, sales accounts, community members, vendors, and competitors. They play a pivotal role in upholding company standards related to guest satisfaction, colleague satisfaction, quality assurance, and asset protection.
This position demands a hands-on leader who is proactive in maintaining the quality of customer service and the cleanliness of the guest suites. Managing payroll submissions and purchasing processes fall under the General Manager's purview, as does the recruitment and discipline of staff members. The role requires a balance between strategic planning and operational management, including developing both short and long-term plans to meet fiscal performance goals and attending monthly property review meetings to assess and report on hotel performance. Moreover, the General Manager is expected to foster strong community relationships by participating in local events and service projects, thereby establishing the hotel as a valued community member.
The ideal candidate will have demonstrated experience in hotel management, with a track record of driving results and maintaining high standards in guest service and operational efficiency. Effective communication and leadership skills are essential, along with the ability to navigate the complexities of managing a diverse team. The role offers an opportunity to lead a well-established hotel within a dynamic market, with the responsibility for both guest experience and operational success resting on the General Manager’s shoulders. This is a full-time management position requiring a flexible schedule due to the varied hours associated with hotel operations. Compensation and benefits are provided by the independent franchisee, not Hilton itself, reflecting the franchise business model.
Job Requirements
- Bachelor’s degree in hotel/restaurant management or business preferred
- Previous general manager experience preferred
- 2-5 years as assistant general manager or other hotel management role required
- Knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems
- Effective oral and written communication skills
- Ability to work a flexible work schedule as management hours will vary
Job Qualifications
- A Bachelor’s Degree in Hotel/Restaurant Management or Business preferred
- Previous General Manager experience is preferred
- 2-5 years as Assistant General Manager or other hotel management role required
- Knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems
- Effective oral and written communication skills
- Must be able to work a flexible work schedule as the hours for this management position will vary
Job Duties
- Represent the hotel in a professional, knowledgeable and eloquent manner
- Dress appropriately in business attire at all times
- Ensure compliance with all Brand standards
- Ensure compliance with all Lexima standards as outlined in the Employee Handbook
- Maintain an impeccably clean, safe and inviting atmosphere inside and out
- Develop and execute both a short and long term operating plan to meet or exceed budgeted fiscal performance goals
- Attend monthly property review meeting to report on hotel performance
- Ensure an operating environment that will maximize guest satisfaction
- Meet or exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews
- Respond to all reviews and initiate corrective action when necessary
- Establish a presence in the community through participation in local events, associations and community service projects
- Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative
- Perform sales duties or work closely with the Sales Manager to set and achieve local account and group business sales objectives
- Continually recruit, train and monitor staff
- Ensure proper staffing levels on each shift
- Create and maintain a pleasant, safe and mutually respectful work environment
- Continually interact with and motivate all staff members
- Establish and maintain a comprehensive preventative maintenance program
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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