General Manager - FLETC

Guest Services, Inc., founded in 1917, is a distinguished hospitality management company and National Park Service concessionaire widely recognized as a premier provider in the United States. The company specializes in delivering best-in-class services across an expansive range of client sites, including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation venues, boathouses, marinas, museums, conference centers, senior living communities, health care systems, schools, university dining facilities, and specialty retail stores. With a long-standing history, Guest Services takes immense pride in their ability to combine exceptional service quality with operational excellence to elevate customer experiences in highly diverse environments. Moreover, the company deeply embraces diversity, equity, and inclusion, fostering an inclusive workplace culture where employees can bring their authentic selves and contribute to delivering outstanding service to its diverse clientele.

The role of the General Manager within Guest Services is pivotal to the success of each operational unit. This position commands comprehensive responsibility for overseeing all facets of unit operations and floor management. This includes managing staff, food and beverage services, equipment, and ensuring the property meets company standards all aimed at achieving financial goals and fulfilling corporate initiatives. The General Manager actively cultivates a team environment that supports exceptional customer service, guiding the management team and all staff to perform consistently at high standards. They play a central role in motivating employees, establishing accountability, and steering the unit to meet and exceed success metrics. Key functions of this role include planning, developing, and directing daily operations with a keen ability to forecast and analyze sales, labor, and profit margins while adhering to budgetary constraints.

In this capacity, the General Manager is responsible for scheduling and supervising operational duties, recruiting and training staff, managing accounting records including daily reporting and cash control, handling profit and loss statements, and directly responding to customer inquiries and complaints. Ensuring the safety and sanitation of the facility is paramount, involving maintenance of equipment, food production protocols, cleanliness standards, employee hygiene, and overall regulatory compliance. Communication with the District Manager on unusual events or safety concerns is a critical component, alongside serving as the company’s official point of contact with clients. Upholding the company’s professional image and fostering positive relationships with clients, guests, associates, and vendors are crucial responsibilities. The role demands strong leadership to organize and prioritize multiple tasks effectively, problem-solving aptitude, and superior customer service skills.

Occupying this position requires physical stamina and mental resilience, including the ability to move frequently around the unit, lift and carry weights up to 50 lbs occasionally, stand for long periods, and work in varying temperature conditions. Effective communication skills in English, both verbal and written, are essential to ensure smooth operations within a fast-paced environment. The General Manager utilizes standard commercial cooking equipment and typical office technologies to fulfill daily duties. This full-time role offers a competitive annual salary of $84,000 and embodies a commitment to equal opportunity employment, inviting qualified candidates who seek to contribute to a thriving, diverse, and inclusive organizational culture.