General Manager - FLETC

Guest Services, Inc. is a long-standing leader in the hospitality management industry, founded in 1917. Over the past century, the company has developed a reputation as the premier hospitality management company and National Park Service concessionaire throughout the United States. Guest Services operates a diverse portfolio that includes luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation venues, boathouses, marinas, museums, conference centers, senior living communities, health care systems, as well as school and university dining facilities and specialty retail stores. The company prides itself on delivering best-in-class services tailored to the diverse needs of its clients and guests.

Guest Services is committed to fostering a diverse, equitable, and inclusive workplace where employees can bring their whole selves to work. They emphasize respect, inclusion, and support for a variety of backgrounds and perspectives. As an Equal Opportunity Employer, Guest Services ensures all qualified applicants have an equal chance for employment and advancement regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. This commitment fuels the company’s ability to deliver exceptional service across its many client sites nationwide.

The General Manager role at Guest Services is a critical leadership position tasked with overseeing the comprehensive operation of a unit, ensuring every aspect from staff management to food and beverage service, equipment handling, and facility upkeep aligns with company goals and industry standards. This is a full-time position offering an annual salary of $84,000.00 USD.

The General Manager is responsible for managing the day-to-day operations of the unit, including forecasting and analyzing sales, labor, and profit to ensure compliance with budgets and financial objectives. This role demands strong leadership skills to motivate, direct, and support both management and hourly staff. The General Manager takes an active role in scheduling, training, supervising, and, when necessary, disciplining employees to maintain high standards of performance.

Additionally, maintaining accurate accounting records, daily reports, and cash controls falls under the General Manager’s scope, emphasizing fiscal responsibility and attention to detail. Resolving customer inquiries and complaints is handled professionally to guarantee customer satisfaction and uphold the company’s positive image.

The General Manager ensures that all aspects of safety, sanitation, and maintenance standards are rigorously maintained. This includes food handling, cooking, housekeeping, employee hygiene, and equipment upkeep according to the company’s policies and regulatory requirements. They also act as the primary point of contact with clients, representing Guest Services professionally and positively in all interactions.

Physical demands and the ability to work in fast-paced, dynamic environments are essential for this position. The role requires frequent movement within the unit, the capability to lift and carry various weights, and the endurance to stand throughout the workday. The successful candidate must demonstrate excellent communication skills, particularly in English, to interact effectively with team members and customers.

In summary, Guest Services is searching for a committed, experienced General Manager who can drive operational success, build a motivated team, and consistently deliver outstanding customer service. This position is ideal for candidates with a solid background in hospitality or food service management seeking to contribute to a respected and diverse company that values its workforce.